Manuals / HP / Computer Equipment / All in One Printer

HP Pro 8600 Plus CM750A#B1H, Pro 8600 Plus CN577A#B1H, Pro 8600 Plus 8600 Technical information

Models: Pro 8600 Plus 8600 Pro 8600 Plus CN577A#B1H Pro 8600 Plus CM750A#B1H CM750A Pro 8600 Plus CM749A#B1H

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Solve wireless problems	136
Basic wireless troubleshooting	137
Step 1 - Make sure the wireless (802.11) light is turned on	137
Step 2 - Restart components of the wireless network	137
Step 3 - Run the Print Wireless Network Test	137
Advanced wireless troubleshooting	137
Step 1: Make sure your computer is connected to your network	138
Step 2: Make sure that the printer is connected to your network	139
Step 3: Check to see if the firewall software is blocking communication	140
Step 4: Make sure the printer is online and ready	140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)	141
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)	141
After resolving the problems	142
Wireless Direct Printing	142
To turn on Wireless Direct Printing	142
To print using Wireless Direct Printing	143
Update the printer	143
Configure your firewall software to work with the printer	143
Solve printer management problems	144
Embedded web server cannot be opened	144
Troubleshoot installation issues	145
Hardware installation suggestions	145
HP software installation suggestions	146
Solve network problems	146
Understand the Printer Status Report	147
Printhead maintenance	149
Clean the printhead	149
Align the printhead	150
Reinstall the printhead	150
Understand the network configuration page	152
Clear jams	154
Clear paper jams	154
Avoid paper jams	157
A Technical information
Warranty information	158
Hewlett-Packard limited warranty statement	159
Ink cartridge warranty information	160

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HP Pro 8600 Plus CM750A#B1H, Pro 8600 Plus CN577A#B1H, Pro 8600 Plus CM749A#B1H, Pro 8600 Plus 8600 Technical information

Contents

Officejet PRO Page HP Officejet Pro 8600 e-All- in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Scan HP Digital SolutionsPrint Copy Fax Solve a problem Web ServicesWork with ink cartridges Error messages appear Technical information Contents Printer specifications Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Visual AccessibilityGet started Mobility Eco Manage powerConserve printing supplies Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control-panel display icons Icon Purpose Icon Purpose Need to replace cartridges until prompted to do so To select a different mode Change printer settingsSelect the mode To change settings for a mode Select print media Finding the printer model numberRecommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Load standard-size media Load mediaTo load media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper Load custom-size media To load custom-size media Insert a memory device To insert a memory card Install the duplexer Install the accessoriesTo connect a storage device Install Tray To install Tray To load Tray Configure trays Want to Follow these steps Clean the scanner glass Turn on accessories in the printer driverMaintain the printer Clean the automatic document feeder Clean the exteriorTo clean the scanner glass To clean the rollers or separator pad Turn the printer off Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OS Print on envelopesQualityNormal or Best Print on envelopes Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Print photos on photo paper WindowsQualityBest or Maximum dpi Print photos from a memory device Print on special and custom-size paperTo print selected photos Print on special or custom-size paper Mac OS Set up custom sizes Mac OSSelect Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Paper Print on both sides duplexing HP ePrintPerform two-sided printing Windows Perform two-sided printing Mac OS Scan an original ScanScan to a computer Scan to a memory card Touch Start Scan Scanning documents as editable text Scan using WebscanTo scan using Webscan To scan documents as editable text Select the Save as Editable Text OCR Mac OSText .rtf from the File Type drop-down Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the text on the document is clear HP Direct Digital Filing HP Digital SolutionsWhat are HP Digital Solutions? HP Digital Fax Requirements Set up HP Direct Digital Filing Set up HP Digital SolutionsSet up Scan to Network Folder Set up Scan to Email Set the Outgoing Email Profiles Add email addresses to the Email Address Book Configure other email optionsSet up the outgoing email profiles Click Scan to Email Set up HP Digital Fax On the Scan tab, click Email Address Book Use Scan to Email Use the HP Digital SolutionsUse HP Scan to Network Folder Click Digital Fax Archive Use HP Digital Fax Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTouch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax manually Receive a faxTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory To reprint faxes in memory from the printer control panel Poll to receive a faxForward faxes to another number To forward faxes from the printer control panel Set automatic reduction for incoming faxes Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Block unwanted fax numbers Touch Junk Fax Blocker Add numbers to the junk fax listTo add a number to the junk fax list Touch Add Numbers Touch Print Reports, and then touch Junk Fax List Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirements Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel To set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to Mac Touch Fax Setup, and then touch Speed Dial Setup Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entries Set the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entries Change the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answering To change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial type Set the fax sound volume Set the fax speed Fax and digital phone services Fax over Internet Protocol Use reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History HP ePrint Web ServicesWhat are Web Services? Printer Apps Set up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel Set up Web Services using the embedded web server Use Web ServicesTouch Enter Proxy Turn off HP ePrint Print using HP ePrintFind the printer’s email address Use Printer Apps Touch Remove Web Services Remove Web ServicesTurn off Printer Apps Work with ink cartridges Information on ink cartridges and the printhead Replace the ink cartridges Check the estimated ink levelsPrint with one or more depleted cartridges Related topics To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support Obtain electronic support HP support by phone Phone support period Before you callTelephone support numbers After the phone support period $XVWUDOLD General troubleshooting tips and resources Solve printer problems Alignment fails Printer shuts down unexpectedlyPrinter is not responding nothing prints Solution 2 Check the ink levels Solution 1 Use a lower print quality settingPrinter prints slowly Printer is making some unexpected noises Blank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Print quality troubleshooting Solution 1 Make sure you are using genuine HP ink cartridges Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings Chapter Media is not supported for the printer or tray Solve paper-feed problemsSolution 7 Contact HP support Media is not picked up from a tray Pages are skewing Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Check the original Printer prints half a page, then ejects the paper Copy defects are apparentPaper mismatch Scan takes too long Solve scan problemsScanner did nothing Check the HP software Part of the document did not scan or text is missing Text cannot be edited Check the originals Error messages appearScanned image quality is poor Reload document and then restart job Graphics look different from the original Image quality is better when printedScanned image is skewed crooked Take steps to improve the scan quality Blank pages Solve fax problemsScan defects are apparent Size is reduced Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Chapter Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 127 Fax tones are recorded on my answering machine Solution Printer cannot send faxes, but can receive faxes SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using Web Services and HP websitesTo extend your phone cord Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services Solving HP Direct Digital Filing problems Solve HP Digital Solutions problemsSolve problems using HP websites Printer is not set up correctly on the network Server name cannot be found or resolved Network folder has not been set up correctlyDisk is full Solving HP Digital Fax problems Sending large email messages Internal memory is full Error conditions are interfering with HP Digital FaxIncorrect date and time on faxes Check the memory device Solve memory device problemsPrinter cannot read the memory device Check the memory device slot General network troubleshooting Solve wired Ethernet network problemsSolve wireless problems Printer cannot read photos on the memory device Make sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless network To check a wireless connection To check a wired Ethernet connectionMake sure your computer is connected to your network Make sure that the printer is connected to your network Make sure the printer is on the network To access the EWS Check to see if you can access the EWSMake sure the printer is online and ready Solve wireless problems 141 Wireless Direct Printing After resolving the problemsTo turn on Wireless Direct Printing Update the printer Configure your firewall software to work with the printerTo print using Wireless Direct Printing Embedded web server cannot be opened Solve printer management problemsCheck your network setup Check the computer Check your web browser Troubleshoot installation issuesHardware installation suggestions Check the printer IP address HP software installation suggestions Solve network problems Understand the Printer Status Report Problems connecting to a wired networkTo reset the printers network settings Click Start, then click Printers or Printers and Faxes To print the Printer Status Report To clean the printhead from the control panel Printhead maintenanceClean the printhead To clean the printhead from Toolbox Windows Reinstall the printhead Align the printhead To reinstall the printhead Understand the network configuration Understand the network configuration 153 Clear jams Clear paper jams To clear a jam To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Processor and memory specifications System requirements Embedded web server specifications Network protocol specificationsMedia specifications Standard media sizes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer Envelopes Cards Media size Tray DuplexerPhoto media Other media Set minimum margins Tray Type Weight CapacityMedia Left Right Top Bottom Margin Fax specifications Print specificationsCopy specifications Guidelines for printing on both sides of a Photo dpi Very Fine dpi Standard dpi Scan specificationsFax to PC Specifications HP ePrint Electrical specifications HP website specificationsEnvironmental specifications Acoustic emission specifications Memory card specifications Memory device specificationsUSB flash drives Regulatory information FCC statement FCC statement Geräuschemission European Union Regulatory Notice Products with wireless LAN devices France Appendix a Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Regulatory information for wireless products Exposure to radio frequency radiation Regulatory model number Environmental product stewardship program Environmental product stewardship program 181 Chemical substances Battery information Power consumptionBattery disposal in Taiwan Environmental product stewardship program 183 Third-party licenses LICENSE.md4-pubdom--jmsharefolder Third-party licenses 185 Technical information Page Page Page Page Page Appendix a Technical information Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheads HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Example of a parallel splitter Back view of the printer Appendix C Provided for your country/region Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Configure the printer’s firewall settings View IP settingsChange IP settings Creating and using firewall rules Click the Settings tab, click Firewall Options Click the Settings tab, click Firewall RulesClick the Settings tab, click Firewall Rules Priority Reset firewall settings Reset network settings Set up the printer for wireless communicationBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using the HP printer software Set up the printer using WiFi Protected Setup WPS To connect the printer using the PIN Method Set up the printer using the embedded web server EWSTo connect the printer using the Push Button Method Change the connection type Test the wireless connection Guidelines for ensuring wireless network security Add hardware addresses to a wireless router MAC filtering Overview of security settingsOther wireless security guidelines Guidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall method To uninstall from a Macintosh computer HP Utility Mac OS Printer management toolsToolbox Windows Embedded web server About cookies To open the embedded web server How do I? Fax memory full Errors WindowsPrinthead problem Printer disconnected Solution 2 Install the ink cartridges correctly Cartridge ProblemSolution 1 Reinstall the printhead Solution 4 Replace the ink cartridge Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Printer failure Previously used ink cartridge installedDocument failed to print Door or cover open Printer supply upgrade problem Printer supply upgradePrinter supply upgrade successful Ink cartridges depleted New printhead ink alert Use Setup cartridgesDo not use Setup cartridges Use black ink only? Ink sensor warning Problem with printer preparationProblem with ink system Color cartridge very low on ink Replace the ink cartridge Replace the ink cartridge 239 Symbols/Numerics IndexPage Page OCR Page Twain Page Page Podręcznik użytkownika