HP manual 10

Solve wireless problems.........................................................................................................	136
Basic wireless troubleshooting.........................................................................................	137
Step 1 - Make sure the wireless (802.11) light is turned on.......................................	137
Step 2 - Restart components of the wireless network................................................	137
Step 3 - Run the Print Wireless Network Test............................................................	137
Advanced wireless troubleshooting..................................................................................	137
Step 1: Make sure your computer is connected to your network................................	138
Step 2: Make sure that the printer is connected to your network...............................	139
Step 3: Check to see if the firewall software is blocking communication....................	140
Step 4: Make sure the printer is online and ready......................................................	140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................	141
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................	141
After resolving the problems.............................................................................................	142
Wireless Direct Printing....................................................................................................	142
To turn on Wireless Direct Printing.............................................................................	142
To print using Wireless Direct Printing........................................................................	143
Update the printer.............................................................................................................	143
Configure your firewall software to work with the printer........................................................	143
Solve printer management problems......................................................................................	144
Embedded web server cannot be opened........................................................................	144
Troubleshoot installation issues.............................................................................................	145
Hardware installation suggestions....................................................................................	145
HP software installation suggestions................................................................................	146
Solve network problems...................................................................................................	146
Understand the Printer Status Report....................................................................................	147
Printhead maintenance...........................................................................................................	149
Clean the printhead..........................................................................................................	149
Align the printhead............................................................................................................	150
Reinstall the printhead......................................................................................................	150
Understand the network configuration page...........................................................................	152
Clear jams...............................................................................................................................	154
Clear paper jams..............................................................................................................	154
Avoid paper jams..............................................................................................................	157
A Technical information
Warranty information..............................................................................................................	158
Hewlett-Packard limited warranty statement....................................................................	159
Ink cartridge warranty information....................................................................................	160

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