Chapter 9

•If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see Solve wired (Ethernet) network problems.

•If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Solve wireless problems.

The server name cannot be found or resolved

Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address.

•Try to use the IP address of the server.

•When using DNS, be sure to do the following:

Try to use full DNS names.

Make sure the DNS server is set up correctly on the printer.

TIP: If you have recently changed the DNS settings, turn off and then turn on the printer.

For more information, contact your network administrator or the person who set up your network.

Unable to scan to network folder

NOTE: HP Direct Digital Filing does not support Active Directory.

The computer where the network folder is located is turned off

Make sure the computer where the network folder is stored is turned on and connected to the network.

The network folder has not been set up correctly

•Make sure the folder is created on the server. For more information, see the documentation available for your operating system.

•Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system.

•Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system.

•Make sure the folder name is entered in the correct format in the HP software. For more information, see the information in the wizard or the setup assistant.

•Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant.

The disk is full

Make sure the server containing the network folder has sufficient free disk space.

132 Solve a problem