Chapter 9

The printer cannot read photos on the memory device

Check the memory device

The memory device might be corrupt.

Solve wired (Ethernet) network problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

If you are unable to connect the printer to your wired (Ethernet) network, perform one or more of the following tasks.

NOTE: After correcting any of the following, run the installation program again.

•General network troubleshooting

General network troubleshooting

If you are unable to install the HP software provided with the printer, verify that:

•All cable connections to the computer and the printer are secure.

•The network is operational and the network hub, switch, or router is turned on.

•All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

•The printer is installed on the same subnet as the computers that use the printer.

If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.

Solve wireless problems

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting" section. If you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section.

This section contains the following topics:

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

•After resolving the problems

•Wireless Direct Printing

•Update the printer

TIP: For more information about troubleshooting wireless problems, visit www.hp.com/go/wirelessprinting.

136 Solve a problem