Chapter 9

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

•Model number

•Serial number (located on the back or bottom of the printer)

•Messages that appear when the situation occurs

•Answers to these questions:

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or software to your computer at about the time that this situation began?

Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

96 Solve a problem