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HP Pro 8600 Plus CM750A#B1H, Pro 8600 Plus CN577A#B1H, Pro 8600 Plus CM749A#B1H manual Chapter

Models: Pro 8600 Plus 8600 Pro 8600 Plus CN577A#B1H Pro 8600 Plus CM750A#B1H CM750A Pro 8600 Plus CM749A#B1H

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Chapter 9

Solution 6: Print and evaluate a print quality report

Solution:

To print a print quality report

•Control panel: Touch (right arrow), and then touch Setup, select Reports, and then select Print Quality Report.

•Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report button.

•HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.

If defects are seen on the Print Quality Diagnostic report, follow the steps below:

1.If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed. Do not remove the depleted cartridge until you have a new ink cartridge available to replace. For information about how to install new cartridges, see Replace the ink cartridges.

2.Align the printhead. For more information, see Align the printhead.

3.Clean the printhead. For more information, see Clean the printhead.

4.if none of the previous steps have helped, contact HP support to replace the printhead. For more information, see HP support.

Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your

106 Solve a problem

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HP Pro 8600 Plus CM750A#B1H, Pro 8600 Plus CN577A#B1H, Pro 8600 Plus CM749A#B1H, Pro 8600 Plus 8600 manual Chapter

Contents

Officejet PRO Page HP Officejet Pro 8600 e-All- in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesContents Scan HP Digital SolutionsPrint CopyFax Work with ink cartridges Web ServicesSolve a problem Error messages appear Technical information Contents Printer specifications Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Visual AccessibilityGet started MobilityConserve printing supplies Manage powerEco Understand the printer parts Front viewPrinting supplies area Back viewUse the printer control panel Overview of buttons and lightsControl-panel display icons Icon PurposeIcon Purpose Need to replace cartridges until prompted to do so To select a different mode Change printer settingsSelect the mode To change settings for a modeRecommended papers for printing and copying Finding the printer model numberSelect print media Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass To load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder trayTo load media Load mediaLoad standard-size media Load envelopes To load envelopesLoad cards and photo paper To load cards and photo paperLoad custom-size media To load custom-size mediaInsert a memory device To insert a memory cardTo connect a storage device Install the accessoriesInstall the duplexer Install Tray To install TrayTo load Tray Configure trays Want to Follow these stepsMaintain the printer Turn on accessories in the printer driverClean the scanner glass To clean the scanner glass Clean the exteriorClean the automatic document feeder To clean the rollers or separator pad Turn the printer offPrint documents Windows PrintPrint documents Print brochures Windows Print brochuresPrint documents Mac OS QualityNormal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Mac OS Print photosPrint on envelopes Windows QualityBest or Maximum dpi Print photos on photo paper WindowsPrint photos on photo paper Mac OS To print selected photos Print on special and custom-size paperPrint photos from a memory device Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows PaperPerform two-sided printing Windows HP ePrintPrint on both sides duplexing Perform two-sided printing Mac OS Scan to a computer ScanScan an original Scan to a memory card Touch Start ScanScanning documents as editable text Scan using WebscanTo scan using Webscan To scan documents as editable textText .rtf from the File Type drop-down Mac OSSelect the Save as Editable Text OCR Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the text on the document is clearHP Direct Digital Filing HP Digital SolutionsWhat are HP Digital Solutions? HP Digital FaxRequirements Set up Scan to Network Folder Set up HP Digital SolutionsSet up HP Direct Digital Filing Set up Scan to Email Set the Outgoing Email ProfilesAdd email addresses to the Email Address Book Configure other email optionsSet up the outgoing email profiles Click Scan to EmailSet up HP Digital Fax On the Scan tab, click Email Address BookUse Scan to Email Use the HP Digital SolutionsUse HP Scan to Network Folder Click Digital Fax ArchiveUse HP Digital Fax Copy documents Change copy settingsCopy To copy documentsTo change copy settings for a single job Send a standard fax FaxSend a fax Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel Send a fax manually from a phone To send a fax manually from an extension phoneSend a fax using monitor dialing Send a fax from memorySchedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipientsTo receive a fax manually Receive a faxReceive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memoryTo reprint faxes in memory from the printer control panel Poll to receive a faxForward faxes to another number To forward faxes from the printer control panelSet automatic reduction for incoming faxes Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Block unwanted fax numbersTouch Junk Fax Blocker Add numbers to the junk fax listTo add a number to the junk fax list Touch Add NumbersTouch Print Reports, and then touch Junk Fax List Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirementsModify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panelTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to MacTouch Fax Setup, and then touch Speed Dial Setup Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entriesSet the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entriesChange the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answeringTo change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial typeSet the fax sound volume Set the fax speedFax and digital phone services Fax over Internet ProtocolPrint fax confirmation reports To enable fax confirmationUse reports Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report HP ePrint Web ServicesWhat are Web Services? Printer AppsSet up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software Touch Enter Proxy Use Web ServicesSet up Web Services using the embedded web server Turn off HP ePrint Print using HP ePrintFind the printer’s email address Use Printer AppsTurn off Printer Apps Remove Web ServicesTouch Remove Web Services Work with ink cartridges Information on ink cartridges and the printheadReplace the ink cartridges Check the estimated ink levelsPrint with one or more depleted cartridges Related topicsTo replace the ink cartridges Store printing supplies Usage information collectionTo turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Obtain electronic support HP support by phoneTelephone support numbers Before you callPhone support period After the phone support period $XVWUDOLDGeneral troubleshooting tips and resources Solve printer problemsPrinter is not responding nothing prints Printer shuts down unexpectedlyAlignment fails Printer prints slowly Solution 1 Use a lower print quality settingSolution 2 Check the ink levels Printer is making some unexpected noises Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectPrint quality troubleshooting Solution 1 Make sure you are using genuine HP ink cartridgesSolution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settingsChapter Media is not supported for the printer or tray Solve paper-feed problemsSolution 7 Contact HP support Media is not picked up from a trayPages are skewing Multiple pages are being picked upCopies are blank Solve copy problemsNo copy came out Copy quality is poor Documents are missing or fadedSize is reduced Check the originalPaper mismatch Copy defects are apparentPrinter prints half a page, then ejects the paper Scan takes too long Solve scan problemsScanner did nothing Check the HP softwarePart of the document did not scan or text is missing Text cannot be editedCheck the originals Error messages appearScanned image quality is poor Reload document and then restart jobGraphics look different from the original Image quality is better when printedScanned image is skewed crooked Take steps to improve the scan qualityBlank pages Solve fax problemsScan defects are apparent Size is reducedFax Hardware Test failed Solution Fax test failedPhone Cord Connected to Correct Port on Fax test failed Back view of the printer Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookPrinter is having problems sending and receiving faxes Chapter Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 127 Phone cord that came with my printer is not long enough Printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Color faxes do not print Solve problems using Web Services and HP websitesTo extend your phone cord Computer cannot receive faxes Fax to PC and Fax to MacSolve problems using Web Services Solving HP Direct Digital Filing problems Solve HP Digital Solutions problemsSolve problems using HP websites Printer is not set up correctly on the networkDisk is full Network folder has not been set up correctlyServer name cannot be found or resolved Solving HP Digital Fax problems Sending large email messagesIncorrect date and time on faxes Error conditions are interfering with HP Digital FaxInternal memory is full Check the memory device Solve memory device problemsPrinter cannot read the memory device Check the memory device slotGeneral network troubleshooting Solve wired Ethernet network problemsSolve wireless problems Printer cannot read photos on the memory deviceMake sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless networkMake sure your computer is connected to your network To check a wired Ethernet connectionTo check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the networkMake sure the printer is online and ready Check to see if you can access the EWSTo access the EWS Solve wireless problems 141 To turn on Wireless Direct Printing After resolving the problemsWireless Direct Printing To print using Wireless Direct Printing Configure your firewall software to work with the printerUpdate the printer Embedded web server cannot be opened Solve printer management problemsCheck your network setup Check the computerCheck your web browser Troubleshoot installation issuesHardware installation suggestions Check the printer IP addressHP software installation suggestions Solve network problemsUnderstand the Printer Status Report Problems connecting to a wired networkTo reset the printers network settings Click Start, then click Printers or Printers and FaxesTo print the Printer Status Report To clean the printhead from the control panel Printhead maintenanceClean the printhead To clean the printhead from Toolbox WindowsReinstall the printhead Align the printheadTo reinstall the printhead Understand the network configuration Understand the network configuration 153 Clear jams Clear paper jamsTo clear a jam To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Product features and capacities Printer specificationsPhysical specifications Processor and memory specifications System requirementsMedia specifications Network protocol specificationsEmbedded web server specifications Standard media sizes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer EnvelopesPhoto media Media size Tray DuplexerCards Other media Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Fax specifications Print specificationsCopy specifications Guidelines for printing on both sides of aPhoto dpi Very Fine dpi Standard dpi Scan specificationsFax to PC Specifications HP ePrintElectrical specifications HP website specificationsEnvironmental specifications Acoustic emission specificationsUSB flash drives Memory device specificationsMemory card specifications Regulatory information FCC statement FCC statementGeräuschemission European Union Regulatory NoticeProducts with wireless LAN devices FranceAppendix a Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksRegulatory information for wireless products Exposure to radio frequency radiationRegulatory model number Environmental product stewardship program Environmental product stewardship program 181 Battery disposal in Taiwan Power consumptionChemical substances Battery information Environmental product stewardship program 183 Third-party licenses LICENSE.md4-pubdom--jmsharefolder Third-party licenses 185 Technical information Page Page Page Page Page Appendix a Technical information Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheadsHP media Additional fax setup Set up faxing parallel phone systemsSelect the correct fax setup for your home or office USADSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax lineTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mailTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitterBack view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Example of a parallel splitter Back view of the printer Appendix C Provided for your country/region Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panelChange advanced network settings Network setupChange basic network settings View and print network settingsConfigure the printer’s firewall settings View IP settingsChange IP settings Creating and using firewall rulesClick the Settings tab, click Firewall Options Click the Settings tab, click Firewall RulesClick the Settings tab, click Firewall Rules Priority Reset firewall settingsBefore you begin Set up the printer for wireless communicationReset network settings Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using the HP printer software Set up the printer using WiFi Protected Setup WPSTo connect the printer using the PIN Method Set up the printer using the embedded web server EWSTo connect the printer using the Push Button Method Change the connection typeTest the wireless connection Guidelines for ensuring wireless network securityOther wireless security guidelines Overview of security settingsAdd hardware addresses to a wireless router MAC filtering To uninstall method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer HP Utility Mac OS Printer management toolsToolbox Windows Embedded web serverAbout cookies To open the embedded web serverHow do I? Fax memory full Errors WindowsPrinthead problem Printer disconnectedSolution 2 Install the ink cartridges correctly Cartridge ProblemSolution 1 Reinstall the printhead Solution 4 Replace the ink cartridgePaper Jam Paper MismatchCartridge cradle cannot move Printer is out of paperPrinter failure Previously used ink cartridge installedDocument failed to print Door or cover openPrinter supply upgrade problem Printer supply upgradePrinter supply upgrade successful Ink cartridges depletedNew printhead ink alert Use Setup cartridgesDo not use Setup cartridges Use black ink only?Ink sensor warning Problem with printer preparationProblem with ink system Color cartridge very low on inkReplace the ink cartridge Replace the ink cartridge 239Symbols/Numerics IndexPage Page OCR Page Twain Page Page Podręcznik użytkownika