Solve copy problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•No copy came out

•Copies are blank

•Documents are missing or faded

•Size is reduced

•Copy quality is poor

•Copy defects are apparent

•The printer prints half a page, then ejects the paper

•Paper mismatch

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the printer turned on.

•Check the status of the printer

The printer might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish.

The printer might be jammed. Check for jams. See Clear jams.

•Check the trays

Make sure that media is loaded. For more information, see Load media

Copies are blank

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications.

•Check the settings

The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies.

•Check the trays

If you are copying from the automatic document feeder (ADF), make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

Solve copy problems

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