Power Meter Operation

Contacting Hewlett-Packard

Returning Your Power Meter for Service

Use the information in this section if you need to return your power meter to Hewlett-Packard.

Package the Power Meter For Shipment

Use the following steps to package the power meter for shipment to

Hewlett-Packard for service:

1. Fill in a blue service tag (available at the end of this guide) and

 

attach it to the power meter. Please be as specific as possible about

 

the nature of the problem. Send a copy of any or all of the

 

following information:

 

Any error messages that appeared on the power meter display.

 

Any information on the performance of the power meter.

 

 

Caution

Power meter damage can result from using packaging materials

 

other than those specified. Never use styrene pellets in any shape

 

as packaging materials. They do not adequately cushion the power

 

meter or prevent it from shifting in the carton. Styrene pellets

 

cause power meter damage by generating static electricity and by

 

lodging in the rear panel.

 

 

 

2. Use the original packaging materials or a strong shipping

 

container that is made of double-walled, corrugated cardboard

 

with 159 kg (350 lb) bursting strength. The carton must be both

 

large enough and strong enough to accommodate the power meter

 

and allow at least 3 to 4 inches on all sides of the power meter for

 

packing material.

 

3. Surround the power meter with at least 3 to 4 inches of packing

 

material, or enough to prevent the power meter from moving in

 

the carton. If packing foam is not available, the best alternative is

 

SD-240 Air Cap TM from Sealed Air Corporation (Commerce, CA

 

90001). Air Cap looks like a plastic sheet covered with 1-1/4 inch

 

air filled bubbles. Use the pink Air Cap to reduce static electricity.

 

Wrap the power meter several times in the material to both

 

protect the power meter and prevent it from moving in the carton.

 

4. Seal the shipping container securely with strong nylon adhesive

 

tape.

 

5. Mark the shipping container “FRAGILE, HANDLE WITH CARE”

 

to ensure careful handling.

 

6. Retain copies of all shipping papers.

HP EPM-442A User’s Guide

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