Obtaining HP telephone support, Before you call | HP K550 guide

Obtaining HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before you call

Visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP.

1.Print the configuration page of the printer. See Understanding the configuration page. If the printer does not print, get the following information ready.

●printer model

●model number and serial number (check the back of the printer)

2.Check the operating system that you are using, such as Windows 98 SE.

3.If the printer is connected to the network, check the network operating system.

4.Note how the printer is connected to your system, such as through USB or network connection.

5.Obtain the version number of the printer software, such as HP Officejet Pro K550 Series Version: 60.52.213.0. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)

6.If you have a problem printing from a particular application, note the application and version number.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

Country/Region	Telephone number

Algeria	61 56 45 43

Argentina	0-800-555-5000
	Buenos Aires: 54-11-4708-1600

Australia	1300 721 147
	1902 910 910 (out-of-warranty)

Austria	www.hp.com/support

Bahrain	17212049

Belgium	www.hp.com/support

ENWW	Obtaining HP telephone support 101

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HP K550 manual Obtaining HP telephone support, Before you call, Telephone support numbers, Country/Region Telephone number

Contents

HP Officejet Pro K550 Series Page HP Officejet Pro K550 Series Copyright Information Safety InformationTrademark Credits Table of contents Printer lights reference Configuring and managing the printer Appendix a HP supplies and accessories 125 Appendix B Support and warranty Getting started Resource Description Location Finding other resources for the product Finding other resources for the product Visual AccessibilityMobility Support Front view Understanding the printer parts Control panel Back view Enww Installing the accessories To install a duplex unit Installing the duplex unit To install tray Installing tray Enww Using the printer Selecting print media Tips for selecting and using print mediaCards and envelopes Photo paper Understanding supported sizes Understanding specifications for supported mediaTransparencies Custom-sized media Photo media CardsOther media Understanding supported media types and weights Setting minimum marginsTray Type Weight Capacity Media Left margin Right margin Top margin Bottom Margin To load tray 1 or tray Loading media Enww To configure the trays Configuring traysWant to To change default settings for all future jobs Windows Changing print settingsTo change settings Mac OS Canceling a print job Guidelines for printing on both sides of a Printing on both sides duplexingTo perform duplexing Windows Open the Two-Sided Printing panel To perform automatic duplexing Mac OS To print on special or custom-sized media Windows Printing on special and custom-sized mediaTo print on special or custom-sized media Mac OS Open the Paper Type/Quality panel Enww Maintaining and troubleshooting To replace the ink cartridges Replacing the ink cartridges Maintaining the printheads To print the print quality diagnosticTo check printhead health Enww To align the printheads To clean the printheadsTo calibrate the linefeed To clean the printhead contacts manually Enww To replace the printheads Calibrating the color Troubleshooting tips and resources General troubleshooting tips Printer shuts down unexpectedly Resolving printing problemsAll printer lights are on Printer is not responding nothing prints Printer takes a long time to print Printer does not accept printhead Blank page printed Placement of the text or graphics is wrongSomething on the page is missing or incorrect Check the media size Check the page-orientation setting Poor quality printouts Poor print quality and unexpected printoutsMeaningless characters print Ink is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Wrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up properly Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Multiple pages are being picked up Pages are skewing Embedded Web server cannot be opened Resolving printer management problems Problems printing an alignment Troubleshooting installation issuesProblems installing software Problems connecting to a network Problems setting up or using wireless communication Problems connecting to a wired networkSelect Standard TCP/IP Port and click New Port Check the wireless network settings Check the printer lights Check the signal strength To clear a jam Clearing jams To perform paper feed test To avoid jams Printer lights reference Light description /Light pattern Interpreting control panel lights Explanation and recommended action Interpreting control panel lights Enww Explanation and recommended action Light description/Light pattern Interpreting network connector lights Interpreting network connector lights Enww Configuring and managing the printer Overview of printer management tasks Managing the printerIf you want to Use these tools Monitor the printer Administer the printerUse this tool To obtain the following information Use this tool Use this tool To do the following Configure network settings Overview of printer management tools Pages ContentsEmbedded Web server To open the embedded Web server Toolbox Windows Tabs ContentsTo open the Toolbox Toolbox tabs Print Configuration Page Allows you to print Print PQ print quality diagnostic page Allows you toHP Printer Utility Mac OS To open the HP Printer Utility HP Web Jetadmin software Network Printer Setup Utility Mac OSPrinter Settings panel To open the Network Printer Setup Utility Security and privacy HP Instant Support To gain access to myPrintMileage To gain access to HP Instant SupportMyPrintMileage Understanding the configuration Wired Network Configuration Wireless To print the configuration Direct connection Configuring the printer Windows To share the printer on a locally shared network To connect the printer before installing the software Network Connection To install a network printer To install the printer driver using Add Printer To install the printing software on client computersSelect Network Printer or Network Printer Server Configuring the printer Mac OS To share the printer among computers running Mac OS Communication mode Understanding 802.11 wireless network settingsNetwork name Ssid Data encryption Security settings To set up the printer for wireless communication Windows To set up the printer on an ad hoc network Mac OS To set up wireless communication using SecureEasySetup SES To turn off wireless communication Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless networkTo add hardware addresses to a wireless access point WAP Other guidelines Enww To uninstall the printer software Windows Uninstalling the printer softwareTo uninstall the printer software Mac OS Double-clickAdd/Remove Programs Uninstalling the printer software Enww HP supplies and accessories System requirements for ordering printing supplies Ordering printing supplies onlineTo order printing supplies Accessories Ink cartridges SuppliesPrintheads HP media Support and warranty Obtaining electronic support Before you call Obtaining HP telephone supportTelephone support numbers Country/Region Telephone number Enww Enww Enww Extent of limited warranty Hewlett-Packard limited warranty statementHP product Duration of Limited Warranty Limitations of liability Limitations of warrantyLocal law Hewlett-Packard limited warranty statement Is your product covered under warranty? HP Inkjet Supplies Warranty Quick ReferenceEnd of warranty date locations Date format YYYY/MM/DD HP Inkjet Supplies Expiration Physical specifications Printer specificationsHP Officejet Pro K550 HP Officejet Pro K550dtn/K550dtwn Operating system and network protocol specifications Functional Specifications FeaturesSystem requirements Normal mode Draft modeBest mode Environmental specifications Supported devices Enww Regulatory information Shielded cables FCC statementExposure to radio frequency radiation Other regulatory information Power cord statementLED classification Regulatory information for wireless products Regulatory information for wireless products Local Contact for regulatory topics only Declaration of conformity HP OfficeJet Pro K550dtwn Material safety data sheets Power consumptionEnvironmental sustainability program Reduction and elimination Product packaging RecyclingPlastics HP products and supplies Enww Cables Index Enww Enww Warranty