To perform paper feed test | HP K550 specs

b.Pull the paper towards you.

c.Reinsert the tray and lower the output tray.

4.If you have not found the jam and have tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:

a.Ensure the printer is turned off and disconnect the power cord.

b.Lift the printer off tray 2.

c.Remove the jammed media from the bottom of the printer or from tray 2.

d.Reposition the printer on top of tray 2.

5.Open the top cover. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer.

WARNING! Do not reach into the printer when the printer is on and the carriage is stuck. When you open the top cover, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

6.After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job.

If you encounter frequent jams, perform paper feed test to ensure that the paper path of the trays or duplex unit is clear. This process will print 20 blank pages.

To perform paper feed test

●Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select the option to test paper feed from the drop-down list in the Print Quality section, and click Apply.

●Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and Windows Server 2003, click the Service this Device button (this option is available only if the Toolbox is installed), and then click the Printer Services tab. Click Test Paper Feed and follow the onscreen instructions.

●Toolbox (Windows): Click the Printer Services tab, and then click Test Paper Feed and follow the onscreen instructions.

●HP Printer Utility (Mac OS): Click Test Paper Feed from the Information and Support panel.

ENWW	Clearing jams 55

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HP K550 manual To perform paper feed test

Contents

HP Officejet Pro K550 Series Page HP Officejet Pro K550 Series Safety Information Copyright InformationTrademark Credits Table of contents Printer lights reference Configuring and managing the printer Appendix a HP supplies and accessories 125 Appendix B Support and warranty Getting started Resource Description Location Finding other resources for the product Finding other resources for the product Support AccessibilityVisual Mobility Front view Understanding the printer parts Control panel Back view Enww Installing the accessories To install a duplex unit Installing the duplex unit To install tray Installing tray Enww Using the printer Photo paper Tips for selecting and using print mediaSelecting print media Cards and envelopes Custom-sized media Understanding specifications for supported mediaUnderstanding supported sizes Transparencies Cards Photo mediaOther media Setting minimum margins Understanding supported media types and weightsTray Type Weight Capacity Media Left margin Right margin Top margin Bottom Margin To load tray 1 or tray Loading media Enww Configuring trays To configure the traysWant to Changing print settings To change default settings for all future jobs WindowsTo change settings Mac OS Canceling a print job Printing on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows Open the Two-Sided Printing panel To perform automatic duplexing Mac OS Printing on special and custom-sized media To print on special or custom-sized media WindowsTo print on special or custom-sized media Mac OS Open the Paper Type/Quality panel Enww Maintaining and troubleshooting To replace the ink cartridges Replacing the ink cartridges To print the print quality diagnostic Maintaining the printheadsTo check printhead health Enww To clean the printheads To align the printheadsTo calibrate the linefeed To clean the printhead contacts manually Enww To replace the printheads Calibrating the color Troubleshooting tips and resources General troubleshooting tips Printer is not responding nothing prints Resolving printing problemsPrinter shuts down unexpectedly All printer lights are on Printer takes a long time to print Printer does not accept printhead Placement of the text or graphics is wrong Blank page printedSomething on the page is missing or incorrect Check the media size Check the page-orientation setting Poor print quality and unexpected printouts Poor quality printoutsMeaningless characters print Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors do not line up properly Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colors Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Multiple pages are being picked up Pages are skewing Embedded Web server cannot be opened Resolving printer management problems Problems connecting to a network Troubleshooting installation issuesProblems printing an alignment Problems installing software Problems connecting to a wired network Problems setting up or using wireless communicationSelect Standard TCP/IP Port and click New Port Check the wireless network settings Check the printer lights Check the signal strength To clear a jam Clearing jams To perform paper feed test To avoid jams Printer lights reference Light description /Light pattern Interpreting control panel lights Explanation and recommended action Interpreting control panel lights Enww Explanation and recommended action Light description/Light pattern Interpreting network connector lights Interpreting network connector lights Enww Configuring and managing the printer Managing the printer Overview of printer management tasksIf you want to Use these tools Use this tool Administer the printerMonitor the printer Use this tool To obtain the following information Use this tool To do the following Configure network settings To open the embedded Web server Pages ContentsOverview of printer management tools Embedded Web server Toolbox tabs Tabs ContentsToolbox Windows To open the Toolbox To open the HP Printer Utility Print PQ print quality diagnostic page Allows you toPrint Configuration Page Allows you to print HP Printer Utility Mac OS To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software Printer Settings panel Security and privacy HP Instant Support To gain access to HP Instant Support To gain access to myPrintMileageMyPrintMileage Understanding the configuration Wired Network Configuration Wireless To print the configuration Direct connection Configuring the printer Windows To share the printer on a locally shared network To connect the printer before installing the software Network Connection To install a network printer To install the printing software on client computers To install the printer driver using Add PrinterSelect Network Printer or Network Printer Server Configuring the printer Mac OS To share the printer among computers running Mac OS Understanding 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Security settings To set up the printer for wireless communication Windows To set up the printer on an ad hoc network Mac OS To set up wireless communication using SecureEasySetup SES To turn off wireless communication Other guidelines Guidelines for reducing interference on a wireless networkGuidelines for ensuring wireless network security To add hardware addresses to a wireless access point WAP Enww Double-clickAdd/Remove Programs Uninstalling the printer softwareTo uninstall the printer software Windows To uninstall the printer software Mac OS Uninstalling the printer software Enww HP supplies and accessories Ordering printing supplies online System requirements for ordering printing suppliesTo order printing supplies Accessories HP media SuppliesInk cartridges Printheads Support and warranty Obtaining electronic support Country/Region Telephone number Obtaining HP telephone supportBefore you call Telephone support numbers Enww Enww Enww Hewlett-Packard limited warranty statement Extent of limited warrantyHP product Duration of Limited Warranty Limitations of warranty Limitations of liabilityLocal law Hewlett-Packard limited warranty statement HP Inkjet Supplies Expiration HP Inkjet Supplies Warranty Quick ReferenceIs your product covered under warranty? End of warranty date locations Date format YYYY/MM/DD HP Officejet Pro K550dtn/K550dtwn Printer specificationsPhysical specifications HP Officejet Pro K550 Operating system and network protocol specifications Features Functional SpecificationsSystem requirements Environmental specifications Draft modeNormal mode Best mode Supported devices Enww Regulatory information FCC statement Shielded cablesExposure to radio frequency radiation Power cord statement Other regulatory informationLED classification Regulatory information for wireless products Regulatory information for wireless products Local Contact for regulatory topics only Declaration of conformity HP OfficeJet Pro K550dtwn Reduction and elimination Power consumptionMaterial safety data sheets Environmental sustainability program HP products and supplies RecyclingProduct packaging Plastics Enww Cables Index Enww Enww Warranty