Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

●For paper jam, see Clearing jams.

●For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems.

Some printer problems can be resolved by resetting the printer.

To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn)

1.Press and hold / (Configuration Page button), press (Resume button) 3 times, and

release / (Configuration Page button). The Power light blinks for a few seconds. Wait till the Power light is on.

2.Press / (Configuration Page button) to print the configuration page and verify that the network settings have been reset. By default, the network name (SSID) is "hpsetup" and the communication mode is "ad hoc".

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Chapter 4 Maintaining and troubleshooting

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