Troubleshooting tips and resources | HP K550 instruction

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

●For paper jam, see Clearing jams.

●For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems.

Some printer problems can be resolved by resetting the printer.

To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn)

1.Press and hold / (Configuration Page button), press (Resume button) 3 times, and

release / (Configuration Page button). The Power light blinks for a few seconds. Wait till the Power light is on.

2.Press / (Configuration Page button) to print the configuration page and verify that the network settings have been reset. By default, the network name (SSID) is "hpsetup" and the communication mode is "ad hoc".

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Chapter 4 Maintaining and troubleshooting

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HP K550 manual Troubleshooting tips and resources

Contents

HP Officejet Pro K550 Series Page HP Officejet Pro K550 Series Copyright Information Safety InformationTrademark Credits Table of contents Configuring and managing the printer Printer lights reference Appendix a HP supplies and accessories Appendix B Support and warranty 125 Getting started Finding other resources for the product Resource Description Location Finding other resources for the product Mobility AccessibilityVisual Support Understanding the printer parts Front view Control panel Back view Enww Installing the accessories Installing the duplex unit To install a duplex unit Installing tray To install tray Enww Using the printer Cards and envelopes Tips for selecting and using print mediaSelecting print media Photo paper Transparencies Understanding specifications for supported mediaUnderstanding supported sizes Custom-sized media Photo media CardsOther media Understanding supported media types and weights Setting minimum marginsTray Type Weight Capacity Media Left margin Right margin Top margin Bottom Margin Loading media To load tray 1 or tray Enww To configure the trays Configuring traysWant to To change default settings for all future jobs Windows Changing print settingsTo change settings Mac OS Canceling a print job Guidelines for printing on both sides of a Printing on both sides duplexingTo perform duplexing Windows To perform automatic duplexing Mac OS Open the Two-Sided Printing panel To print on special or custom-sized media Windows Printing on special and custom-sized mediaTo print on special or custom-sized media Mac OS Open the Paper Type/Quality panel Enww Maintaining and troubleshooting Replacing the ink cartridges To replace the ink cartridges Maintaining the printheads To print the print quality diagnosticTo check printhead health Enww To align the printheads To clean the printheadsTo calibrate the linefeed To clean the printhead contacts manually Enww To replace the printheads Calibrating the color Troubleshooting tips and resources General troubleshooting tips All printer lights are on Resolving printing problemsPrinter shuts down unexpectedly Printer is not responding nothing prints Printer does not accept printhead Printer takes a long time to print Blank page printed Placement of the text or graphics is wrongSomething on the page is missing or incorrect Check the page-orientation setting Check the media size Poor quality printouts Poor print quality and unexpected printoutsMeaningless characters print Ink is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Printout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Colors do not line up properly Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Pages are skewing Multiple pages are being picked up Resolving printer management problems Embedded Web server cannot be opened Problems installing software Troubleshooting installation issuesProblems printing an alignment Problems connecting to a network Problems setting up or using wireless communication Problems connecting to a wired networkSelect Standard TCP/IP Port and click New Port Check the wireless network settings Check the signal strength Check the printer lights Clearing jams To clear a jam To perform paper feed test To avoid jams Printer lights reference Interpreting control panel lights Light description /Light pattern Interpreting control panel lights Explanation and recommended action Enww Explanation and recommended action Interpreting network connector lights Light description/Light pattern Interpreting network connector lights Enww Configuring and managing the printer Overview of printer management tasks Managing the printerIf you want to Use these tools Use this tool To obtain the following information Administer the printerMonitor the printer Use this tool Configure network settings Use this tool To do the following Embedded Web server Pages ContentsOverview of printer management tools To open the embedded Web server To open the Toolbox Tabs ContentsToolbox Windows Toolbox tabs HP Printer Utility Mac OS Print PQ print quality diagnostic page Allows you toPrint Configuration Page Allows you to print To open the HP Printer Utility Printer Settings panel Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup Utility HP Instant Support Security and privacy To gain access to myPrintMileage To gain access to HP Instant SupportMyPrintMileage Understanding the configuration Network Configuration Wired Wireless To print the configuration Configuring the printer Windows Direct connection To connect the printer before installing the software To share the printer on a locally shared network To install a network printer Network Connection To install the printer driver using Add Printer To install the printing software on client computersSelect Network Printer or Network Printer Server Configuring the printer Mac OS To share the printer among computers running Mac OS Communication mode Understanding 802.11 wireless network settingsNetwork name Ssid Security settings Data encryption To set up the printer on an ad hoc network Mac OS To set up the printer for wireless communication Windows To set up wireless communication using SecureEasySetup SES To turn off wireless communication To add hardware addresses to a wireless access point WAP Guidelines for reducing interference on a wireless networkGuidelines for ensuring wireless network security Other guidelines Enww To uninstall the printer software Mac OS Uninstalling the printer softwareTo uninstall the printer software Windows Double-clickAdd/Remove Programs Uninstalling the printer software Enww HP supplies and accessories System requirements for ordering printing supplies Ordering printing supplies onlineTo order printing supplies Accessories Printheads SuppliesInk cartridges HP media Support and warranty Obtaining electronic support Telephone support numbers Obtaining HP telephone supportBefore you call Country/Region Telephone number Enww Enww Enww Extent of limited warranty Hewlett-Packard limited warranty statementHP product Duration of Limited Warranty Limitations of liability Limitations of warrantyLocal law Hewlett-Packard limited warranty statement End of warranty date locations Date format YYYY/MM/DD HP Inkjet Supplies Warranty Quick ReferenceIs your product covered under warranty? HP Inkjet Supplies Expiration HP Officejet Pro K550 Printer specificationsPhysical specifications HP Officejet Pro K550dtn/K550dtwn Operating system and network protocol specifications Functional Specifications FeaturesSystem requirements Best mode Draft modeNormal mode Environmental specifications Supported devices Enww Regulatory information Shielded cables FCC statementExposure to radio frequency radiation Other regulatory information Power cord statementLED classification Regulatory information for wireless products Regulatory information for wireless products Declaration of conformity Local Contact for regulatory topics only HP OfficeJet Pro K550dtwn Environmental sustainability program Power consumptionMaterial safety data sheets Reduction and elimination Plastics RecyclingProduct packaging HP products and supplies Enww Index Cables Enww Enww Warranty