Pages are skewing
●Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer, reload the media properly, making sure that the paper guides are properly aligned.
●When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.
●Make sure the rear access panel or duplex unit is properly installed.
Multiple pages are being picked up
●Fan the media before loading.
●Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
●Make sure the tray is not overloaded with paper.
●When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.
●Use HP media for optimum performance and efficiency.
48 | Chapter 4 Maintaining and troubleshooting | ENWW |