HP Inkjet Supplies - Warranty Quick Reference
This information is intended to be an
Is your product covered under warranty?
If you believe your ink supply or printhead is defective, you may return it for a refund or replacement provided that ALL of the following are true:
●Ink supply: it is not out of ink
●Ink supply: it has not been refilled, remanufactured, or otherwise tampered with
●Ink supply: it is not past the "end of warranty" date on the product label
●Printhead: it is not past 1 year from date of printhead installation or not past end of warranty date on the printhead, whichever is later
To determine the date of printhead installation, see the "Printhead Status" section on the configuration page.
End of warranty date locations:
Date format: YYYY/MM/DD
HP Inkjet Supplies Expiration
As ink ages, it loses water. When ink is old enough, it can damage the printheads or other parts of the printing system. In normal use, most ink cartridges will run out of ink long before the ink is old enough to cause damage. It is recommended to replace the ink cartridge before the expiration date is reached. If expired ink is detected, the printer will pause printing, you will need to accept the use of expired ink, and then the printing will resume. See "Expiration date
How do you return a product?
There are two ways to return a product under warranty:
●Visit the retailer where you bought the product (subject to the retailer's return policy).
●If you cannot return the product to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the support phone number listed on the product insert that came in the box with the product.
108 Appendix B Support and warranty | ENWW |
