Printer does not accept printhead

Check the cable connections

●Make sure both ends of the network cable are secure.

●If the printer is connected to a network, check the following:

●Check the Link light on the back of the printer. See Interpreting network connector lights.

●Make sure you are not using a phone cord to connect the printer.

●The network hub, switch, or router is turned on and working properly.

Check the printer setup for network environment

▲Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors.

Check any personal firewall software installed on the computer

▲The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and re-enable the firewall. See Configure network settings.