Finding Information, Updates, and Help
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM
Part Number: 168894-001 File name: cH03.doc
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To view these numbers, select Start!Settings! Control Panel!System!General tab.
■ System ROM version number and Computer Setup version number. To view these version numbers,
1. Turn on or restart the computer.
2. When the blinking cursor appears upper-right on the screen, press F10.
3. Select File!System Information.
■ Configuration and diagnostics information.
To obtain, save, or print configuration and diagnostic information, refer to “Using Compaq Diagnostics” in Chapter 4 of this guide.
Operating system version number and registration number.
Type of printer connected.
Error messages that have displayed.
Conditions under which the problem occurred.
■ Purchase date on invoice.
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Obtaining Technical Support
Using the Compaq Support Forum
Personal technical support is available from the Compaq Support Forum at the Compaq website. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.
To access the Compaq Support Forum—Go to the Compaq website at http://www.compaq.com, then select Compaq Support Forum.
Preparing to Call Technical Support
If you cannot solve a problem using the Compaq Support Forum or the troubleshooting tips later in this guide, you may need to call technical support.
To receive the fastest possible solution—Have the following items and information available when you call:
■ The computer.
■ Serial number and model description on the bottom of the computer.