Solving Infrared Problems Continued
Problem | Possible Cause | Solution | |
Cannot transmit | Direct sunlight, | Remove the interfering light | |
data. | fluorescent light, | source(s). | |
| or flashing |
|
|
| incandescent light |
|
|
| is close to the |
|
|
| infrared connections. |
|
|
| There is interference | Keep remote control units | |
| from other wireless | such as wireless | |
| devices. | headphones and other audio | |
|
| devices away from the | |
|
| infrared connections. |
|
| There is a physical | Do not place objects that will | |
| obstruction in the way. | interfere with a | |
|
| data transmission between | |
|
| the two units. | |
One of the units was moved during data transmission.
Do not move either unit during data transmission.
| The orientation of the | Adjust the devices so that |
| units is wrong. | the IR ports point directly at |
|
| each other. |
| The distance between | Verify that devices are not |
| the units is too great. | more than 1.5 feet (0.5 |
|
| meter) apart. |
Infrared port | Direct sunlight, | Remove the interfering light |
doesn’t work. | fluorescent light, | source(s). |
| or flashing |
|
| incandescent light |
|
| is close to the |
|
| infrared connections. |
|
| There is interference | Keep remote control units |
| from other wireless | such as wireless |
| devices. | headphones and other audio |
|
| devices away from the |
|
| infrared connections. |
| Computer is in | Press the suspend button. |
| Standby (Windows |
|
| 2000 Professional |
|
| only) |
|
Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM
Part Number: