Solving Power Problems

Problem

Possible Cause

Solution

Computer will

Battery is discharged and

not turn on.

computer is not

 

connected to a power

 

source.

Charge the battery pack.

Replace the battery pack.

Connect the computer to an external power source.

Battery is discharged and cables to the external power source are unplugged.

Ensure that cables connecting the computer and the external power source are plugged in properly.

Computer

Computer initiated

Charge the battery

turned off

Hibernation because of a

 

pack.

while it was left

critical low battery

Replace the battery

unattended.

condition.

 

pack.

 

 

 

 

 

Connect the

 

 

 

computer to an

 

 

 

external power

 

 

 

source.

 

The computer initiated

Turn on the computer.

 

Hibernation after a user-

 

 

 

defined timeout expired.

 

 

Computer will

Infrared Monitor search is

To disable Infrared

not initiate

enabled.

Monitor search:

Suspend

 

1.

Select the Infrared

(Standby)

 

 

 

icon in the taskbar.

(Windows 95,

 

 

 

2.

Select the Options

and Windows 98

 

only)

 

 

tab.

 

 

3.

Clear the checkbox

 

 

 

for Search For and

 

 

 

Provide Status for

 

 

 

Devices in Range.

5-18Troubleshooting

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc