Solving Battery Problems Continued

 

Problem

Possible Cause

Solution

Battery charge

Battery is exposed to

Put the computer in a

does not last

higher temperatures.

cooler place and recharge

very long.

 

the battery pack.

 

 

 

Battery is exposed to

Put the computer in a

 

 

extremely cold

warmer place and

 

 

temperatures.

recharge the battery

 

 

 

pack.

 

 

 

NOTE: The recommended

 

 

 

operating temperature

 

 

 

range for the battery is

 

 

 

from 10° C to 40° C

 

 

 

(50° F to 104° F). The

 

 

 

recommended storage

 

 

 

temperature range for the

 

 

 

battery is from 0° C to

 

 

 

30° C (32° F to 86° F).

 

 

 

Battery conservation is

Reset the battery

 

 

disabled or set to drain.

conservation level.

 

 

 

An external device is

Turn off or remove any

 

 

draining the battery.

external device or PC

 

 

 

Cards when not in use.

 

 

 

Battery gauge may be

Recalibrate the battery.

 

 

inaccurate and require

 

 

 

 

recalibration.

 

 

Date and time

The Real Time Clock

must be set

battery has reached the

every time

end of its useful life.

computer is

 

turned on.

 

Restore power, then turn on the computer with the power switch

Contact your Compaq authorized service provider to replace the Real Time Clock battery.

Battery gauge

The battery pack may

Recalibrate the battery.

seems

need calibration.

 

inaccurate.

 

 

 

The battery pack has

Replace the battery pack.

 

reached the end of its

 

 

useful life.

 

Battery pack is

Warming occurs during

No action required.

warm after

charging.

 

charging.

 

 

5-6Troubleshooting

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc