Solving Display Problems

Problem

 

Possible Cause

Solution

Characters on

 

Computer is in direct

Move the computer or

 

computer

 

light.

adjust the screen.

display are dim.

 

The brightness control

Adjust the brightness

 

 

is not set properly.

control by pressing the

 

 

 

Fn+F10 hotkeys.

 

 

You may have a screen

Press any key to refresh

 

 

 

saver or screen blanking

the screen.

 

 

utility installed.

 

 

 

 

Screen timeout was

Press any key to light

 

 

 

initiated.

the screen.

 

 

System initiated Suspend

Press the suspend button

 

 

 

after a user-defined

to exit Suspend.

 

 

timeout expired.

 

 

 

 

Computer initiated a

■ Replace the battery

 

 

 

low battery Suspend or

pack and exit

 

 

Hibernation.

Suspend or

 

 

 

Hibernation.

 

 

 

■ Connect the

 

 

 

computer to an

 

 

 

external power

 

 

 

source and exit

 

 

 

Suspend or

 

 

 

Hibernation.

 

 

Power Management,

■ Replace the battery

 

 

 

which controls Suspend

pack and turn on the

 

 

and Hibernation, is

computer.

 

 

disabled and the battery

■ Connect the

 

 

pack has discharged.

computer to an

 

 

 

external power

 

 

 

source and turn on

 

 

 

the computer.

Computer

 

Display was switched

Press Fn+F4 to display

 

screen is blank

 

to the external monitor.

information on the

and external

 

 

computer screen;

monitor displays

 

 

press Fn+F4 again to

information.

 

 

display information

 

 

 

simultaneously on both

 

 

 

screens.

 

 

Display switch is stuck.

Tap the switch.

 

Fn+F4 hotkey

CRT or other display

combination

device is not connected

does not switch

properly.

between

 

internal and

 

external

 

displays.

 

Check your connections to ensure that an external device is connected properly.

Troubleshooting 5-19

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc