Solving Modem Problems Continued
| Problem | Possible Cause | Solution | |
| No dial tone. | Phone service is not | Verify that service from the |
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| connected to the | local phone company by | |
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| telephone wall jack. | following these steps: | |
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| 1. Unplug the telephone | |
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| cable from the telephone | |
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| wall jack. | |
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| 2. Connect a telephone to | |
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| the jack, pick up the | |
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| handset, and listen for a | |
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| dial tone. If there is a dial | |
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| tone, reconnect the | |
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| modem to the telephone | |
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| wall jack with the | |
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| telephone cable and | |
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| make sure all | |
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| connections are secure. | |
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| 3. If there is still no dial | |
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| tone, contact your local | |
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| phone company or | |
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| building manager. | |
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| The modem is not | Verify that the modem and |
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| responding to | computer are connected: | |
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| commands from the | 1. Select Start!Programs | |
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| computer keyboard. | !Accessories! | |
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| HyperTerminal, then go | |
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| to Terminal Mode. | |
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| 2. Type AT and press the | |
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| Enter key. If the modem | |
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| displays OK, the modem | |
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| and computer are | |
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| working together. If the | |
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| modem displays ERROR, | |
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| or does not respond, | |
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| restart the computer and | |
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| repeat step 1. | |
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| 3. Type ATDT and listen for | |
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| a dial tone. | |
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| 4. Type ATH0 to hang up. |
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| Continued |
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM
Part Number: