Quick Solutions Checklist, 2Troubleshooting | HP m700 instruction

Quick Solutions Checklist

NOTE: To reset a locked system, press and hold the suspend button while sliding the power switch.

■Is adequate power available to the computer?

❏If the computer is connected to an electrical outlet

Are all power connections, including the power cord and any adapters required by your configuration, secure?

Is the electrical outlet providing a standard power supply?

❏If the computer is running on battery power, is the battery pack in the computer fully charged?

■Is the system turned on?

■Is the computer positioned to allow adequate airflow around the fan and vents?

■Is the latest available system ROM installed?

NOTE: For instructions, refer to “Updating Your System” in Chapter 3 of this guide.

■If the problem is with an external device

❏Is the device securely connected to its corresponding connector?

❏Is the device receiving reliable electrical power?

❏

❏

Is the device turned on?

Are all necessary device drivers installed and loaded?

5-2Troubleshooting

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc

Image 41

HP m700 manual Quick Solutions Checklist, 2Troubleshooting

Contents

Getting Started & Troubleshooting Contents Iv Contents Troubleshooting Chapter To connect a model with an AC Adapter 2Setting Up the Computer Setting Up the Computer 4Setting Up the Computer Setting Up the Computer Fire, or damage to the equipment 6Setting Up the Computer Pointing Device Components Pointing Device ComponentsComponent Function Taking a Look at the Computer 2Taking a Look at the Computer Top ComponentsTop Components Left Side Components Left Side ComponentsTop Components Function ComponentDescription 4Taking a Look at the Computer Right Side ComponentsRight Side Components Component Description Front ComponentsFront Components 6Taking a Look at the Computer Rear Panel ComponentsRear Panel Components Bottom Components Bottom Components 8Taking a Look at the Computer Additional Standard Components Additional Standard Components Using the Compaq Portable Product Reference Library CD-ROM Finding INFORMATION, UPDATES, and Help Updating Your System 2Finding Information, Updates, and HelpRegistering with Info Messenger Subscribing to the Compaq Support Software CD Finding Information, Updates, and Help Downloading Software UpdatesInstalling Software Updates Installing a Downloaded SoftPaq 4Finding Information, Updates, and Help Installing a System ROM Restoring Software Installing the Retail Version of an Operating SystemPage Telephone Number Worldwide Telephone NumbersCountry Location Worldwide Telephone Numbers 8Finding Information, Updates, and Help Worldwide Telephone Numbers Country Location Code 10Finding Information, Updates, and Help Center Fax Country Location Code Telephone Number 12Finding Information, Updates, and Help Customer Support +90 2163918430 /362 Fax 2163918428 Worldwide Telephone Numbers Country Location 14Finding Information, Updates, and Help Selecting Computer Setup or Compaq Diagnostics Computer Setup Diagnostics Utilities 2Computer Setup and Diagnostics Utilities Using Computer SetupSelecting from the File Menu Select File!Save Changes and Exit, then press Enter. or Selecting from the Security Menu Computer Setup and Diagnostics Utilities Reference Guide on the CD-ROM 4Computer Setup and Diagnostics UtilitiesSelecting from the Advanced Menu Selecting from the Advanced Menu Running a Diagnostic Test Using Compaq Diagnostics6Computer Setup and Diagnostics Utilities Displaying System Information Computer Setup and Diagnostics Utilities Troubleshooting Troubleshooting 2Troubleshooting Quick Solutions Checklist Problem Possible Cause Solution Solving Audio Problems 4Troubleshooting Solving Battery Problems 6Troubleshooting Solving CD Drive/DVD-ROM Drive Problems 8Troubleshooting Solving Diskette Drive/SuperDisk LS-120 Drive Problems Solving Hard Drive Problems 10Troubleshooting Solving Infrared ProblemsProblem Possible Cause Solving Infrared Problems Problem Possible Causes Solution Solving Keyboard/Numeric Keypad Problems Solving Modem Problems 14Troubleshooting Not connect at 16Troubleshooting Solving PC Card ProblemsProblem Possible Causes Storage PC 18Troubleshooting Solving Power Problems Fn+F4 hotkey Solving Display Problems 20Troubleshooting Solving USB Problems Index Index 2Index Index 4Index Index 6Index