Solving Modem Problems Continued
Problem | Possible Cause | Solution |
Modem does | Line conditions in your |
not connect at | area or in the area you |
highest speed. | are calling may not |
| support the highest |
| connect speeds. |
Have your telephone line checked by your local telephone service provider.
Try dialing an alternate telephone number for the service you are using.
| Another device on your | Hang up an extension |
| telephone line may be | telephone and disconnect |
| causing interference. | any other devices that may |
|
| be using the same |
|
| telephone line, then redial. |
| The service or site | An internal modem supports |
| called does not | K56flex. |
| support 56K or | To find an Internet service |
| supports an | |
| provider (ISP) that supports | |
| incompatible 56K | |
| K56flex, go to the Compaq | |
| implementation. | |
| Web site at | |
|
| |
|
| www.compaq.com. |
|
|
|
| There is noise on the | The 56K protocol of an |
| telephone line. | internal modem will fall back |
|
| to lower speeds if the |
|
| telephone line is too noisy |
|
| for a |
|
| connection. |
|
| Try using another telephone |
|
| line. |
| The telephone line | The 56K protocol requires |
| does not support 56K | that the telephone line |
| implementation. | contain no more than one |
|
| |
|
| Try connecting from an |
|
| alternate site. |
Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM
Part Number: