Solving Modem Problems Continued

Problem

Possible Cause

Solution

Modem does

Line conditions in your

not connect at

area or in the area you

highest speed.

are calling may not

 

support the highest

 

connect speeds.

Have your telephone line checked by your local telephone service provider.

Try dialing an alternate telephone number for the service you are using.

 

Another device on your

Hang up an extension

 

telephone line may be

telephone and disconnect

 

causing interference.

any other devices that may

 

 

be using the same

 

 

telephone line, then redial.

 

The service or site

An internal modem supports

 

called does not

K56flex.

 

support 56K or

To find an Internet service

 

supports an

 

provider (ISP) that supports

 

incompatible 56K

 

K56flex, go to the Compaq

 

implementation.

 

Web site at

 

 

 

 

www.compaq.com.

 

 

 

 

There is noise on the

The 56K protocol of an

 

telephone line.

internal modem will fall back

 

 

to lower speeds if the

 

 

telephone line is too noisy

 

 

for a high-speed

 

 

connection.

 

 

Try using another telephone

 

 

line.

 

The telephone line

The 56K protocol requires

 

does not support 56K

that the telephone line

 

implementation.

contain no more than one

 

 

analog-to-digital conversion.

 

 

Try connecting from an

 

 

alternate site.

Troubleshooting 5-15

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc