Solving Keyboard/Numeric Keypad Problems

 

Problem

 

 

Possible Cause

Solution

 

 

Screen is blank

 

 

A screen timeout has

Press any key to refresh

 

 

and keyboard is

 

 

been initiated.

the screen.

 

 

working.

 

 

 

 

 

 

 

 

QuickLock/QuickBlank

To enable the keyboard

 

 

 

 

 

 

 

 

 

 

has been initiated.

and return your information

 

 

 

 

 

 

to the screen, enter your

 

 

 

 

 

 

power-on password.

 

 

 

 

 

LCD has been disabled.

Press Fn+F4 to cycle from

 

 

 

 

 

 

external monitor to

 

 

 

 

 

 

internal LCD.

 

 

Embedded

 

 

Num Lock function is

Press Fn+Num Lk to

 

 

numeric keypad

 

 

not turned on.

enable the Num Lock

 

 

keyboard is

 

 

 

function and embedded

 

 

disabled.

 

 

 

numeric keypad.

 

 

 

 

 

Solving Modem Problems

 

 

 

 

 

 

 

 

 

Problem

 

Possible Causes

Solution

 

 

 

 

 

 

 

 

 

Modem loses

 

The cable connection

Check to make sure the

 

 

connection.

 

from the phone line to

telephone cable is

 

 

 

 

the modem is loose.

properly connected.

 

 

 

 

 

Call Waiting has not

Disable Call Waiting:

 

 

 

 

been disabled.

1. Select Start!

 

 

 

 

 

 

Settings!Control

 

 

 

 

 

 

Panel!Modems.

 

 

 

 

 

 

2. From the General tab

 

 

 

 

 

 

of the Modems

 

 

 

 

 

 

Properties page,

 

 

 

 

 

 

select Dialing

 

 

 

 

 

 

Properties.

 

 

 

 

 

 

3. From the My

 

 

 

 

 

 

Locations tab of the

 

 

 

 

 

 

Dialing Properties

 

 

 

 

 

 

page, check the box

 

 

 

 

 

 

labeled This location

 

 

 

 

 

 

has call waiting.

 

 

 

 

 

 

Depending on your

 

 

 

 

 

 

phone system, select

 

 

 

 

 

 

*70, 70#, or 1170

 

 

 

 

 

 

from the drop-down

 

 

 

 

 

 

list to disable call

 

 

 

 

 

 

waiting.

 

 

 

 

 

There is noise or

Try connecting later.

 

 

 

 

excessive traffic on your

 

 

 

 

 

 

phone line.

 

 

 

 

 

 

 

 

Continued

 

 

 

 

 

 

 

 

 

5-12Troubleshooting

 

 

 

 

 

 

 

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

 

 

Writer: Karen Williams Saved by: Karen Williams

Saved date: 05/23/00 11:51 AM

 

 

 

Part Number: 168894-001 File name: cH05.doc