Solving Modem Problems Continued

Problem

Possible Cause

Solution

Modem not

Modem is not set up

Check the computer

responding.

correctly in system BIOS.

BIOS setup. If it requires

 

 

specific settings for

 

 

modems, be sure that

 

 

they have been enabled.

 

Modem does

Telephone number is not

■ Make sure the

not dial

entered correctly in the

telephone number

correctly.

modem’s dialing software.

you dialed is correct if

 

 

you are using the

 

 

dialing directory or

 

 

the terminal mode.

 

 

■ Dial 1 if you are

 

 

dialing long distance.

 

 

■ The other line could

 

 

be busy or not

 

 

answering.

 

 

■ Make sure call

 

 

waiting is disabled.

 

 

■ The modem may not

 

 

recognize an

 

 

international dial

 

 

tone. Try the ATX3DT

 

 

command and the

 

 

telephone number.

Characters are

There is noise in the

■ Check your

 

garbled/transfer

telephone line.

telephone and

rates are slow.

 

modem cable

 

 

connections. If they

 

 

are a little loose, they

 

 

can cause noise on

 

 

the line.

 

 

■ Check with your local

 

 

telephone company

 

 

for a phone line filter.

 

 

 

Continued

Troubleshooting 5-13

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc