HP m700 manual Solving CD Drive/DVD-ROM Drive Problems

Solving CD Drive/DVD-ROM Drive Problems

Problem	Possible Cause	Solution
Drive cannot	Disc is not properly	Open the loading tray,
read a disc.	seated in the drive.	insert the disc, then close
		the tray.

Disc is loaded in the loading tray upside down.

Open the loading tray, turn over the disc (label facing up), then close the tray.

	Disc has a scratch on its	Insert a different disc.
	surface.
CD drive or	Drive is not connected	If you are running a
DVD-ROM drive	properly.	version of Windows that
is not detected		was preinstalled by
by the computer.		Compaq, remove the
		drive from the MultiBay
		and reinsert it.
		If you are running a
		version of Windows that
		was not preinstalled by
		Compaq, turn off the
		computer. Then remove
		the drive from the
		MultiBay and reinsert it.

Troubleshooting 5-7

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc