Solving CD Drive/DVD-ROM Drive Problems

Problem

Possible Cause

Solution

Drive cannot

Disc is not properly

Open the loading tray,

read a disc.

seated in the drive.

insert the disc, then close

 

 

the tray.

Disc is loaded in the loading tray upside down.

Open the loading tray, turn over the disc (label facing up), then close the tray.

 

Disc has a scratch on its

Insert a different disc.

 

surface.

 

CD drive or

Drive is not connected

If you are running a

DVD-ROM drive

properly.

version of Windows that

is not detected

 

was preinstalled by

by the computer.

 

Compaq, remove the

 

 

drive from the MultiBay

 

 

and reinsert it.

 

 

If you are running a

 

 

version of Windows that

 

 

was not preinstalled by

 

 

Compaq, turn off the

 

 

computer. Then remove

 

 

the drive from the

 

 

MultiBay and reinsert it.

Troubleshooting 5-7

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM

Part Number: 168894-001 File name: cH05.doc