Solving Hard Drive Problems
Problem | Possible Cause | Solution |
Accessing | Hard drive entered low | Wait for the system to |
information on | power state due to | restore the previously |
the hard drive | timeout and is now | saved data to its state |
is much slower | exiting from it. | prior to initiating a low |
than usual. |
| power state. |
| Hard drive is | Run ScanDisk and Disk |
| fragmented/not optimized | Defragmenter. |
| or has errors |
|
Hard drive does | Hard drive is not seated |
not work. | properly. |
Turn off and unplug the computer, remove the hard drive, and reinsert the hard drive.
Errors occur | Additional hard drive | Boot from the original |
after starting | has not been specially | hard drive or a specially |
from an | prepared with necessary | prepared hard drive. |
additional | software. |
|
hard drive. |
|
|
System does not | The drive is not seated | Remove, then reinsert the |
recognize a hard | properly. | drive. |
drive. |
|
|
| The drive is damaged. | Try using the hard drive in |
|
| another bay (for example, |
|
| a docking base) to verify |
|
| that the problem is with |
|
| the drive. Run ScanDisk |
|
| on the drive. |
| The drive was inserted | Shut down the computer |
| while system was on or in | before inserting removing |
| Suspend or Hibernation. | a hard drive. |
DriveLock | The DriveLock settings | Completely turn off the |
settings cannot | are accessible only when | computer. Turn the |
be accessed in | you enter Computer | computer back on, then |
Computer | Setup by turning on (not | run Computer Setup by |
Setup. | restarting) the computer. | pressing F10 when the |
|
| blinking cursor light |
|
| appears in the |
|
| corner of the screen. |
Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM
Part Number: