Having trouble logging in to your HP webOS Account?
Remember, to log in to your HP webOS Account, you must enter the same email address and password you used to create the account.
TIP After you create your HP webOS Account, you get an email at the address you used to create the account. Click the link in the email message to verify your account.
If you verified your account when you created it, do this:
1On your computer, go to hpwebos.com/account, select your smartphone and your wireless service provider and then click Manage HP webOS Account.
2Click Forgot password?
3Enter the email address you used to create your HP webOS Account and click Next. Enter the answer to your security question and click Next.Enter your new password twice.(Optional) Click Change Security Question, select a security question and enter your answer.Click Reset Password.
If you never verified your account or didn't create a security question, the process is a little different. Do this:
1On your computer, go to hpwebos.com/support, select your smartphone and your wireless service provider and then click Manage HP webOS Account.
2Click Forgot password?
3Enter the email address you used to create your HP webOS Account and click Next.
4Type the text you see in the white box and click Send Email.
5Open your email program on your computer, and open the email with the subject How to reset your security information.
6Click the link in the email.
7Enter your new password twice.(Optional) Click Change Security Question, select a security question and enter your answer.Click Reset Password.
If that doesn't work, or if you can't remember your security question and answer, get help on gaining access to your account by doing the following: Go to hpwebos.com/support. Select your smartphone and wireless service provider and click Support Services. Select one of the support options.
Battery
The battery drains quickly
If the battery seems to drain quickly from normal use, see Maximising battery life for tips on improving battery life.
If you still experience problems and you frequently leave the
The battery doesn't charge or doesn't hold a charge
If you are trying to charge the battery using the USB cable, try these steps in sequence:
•Make sure you are using the USB cable and AC charger that came with your HP Pre3 or a compatible cable or charger approved by HP.
•Make sure the small end of the cable is securely connected to the charger/microUSB connector on your smartphone. Make sure the other end is securely connected to the AC charger or to a USB port on your computer.
Chapter 14 : Troubleshooting 191