HP webOS Account

NOTE On older webOS smartphones, an HP webOS Account was known as a Palm profile.

Creating your HP webOS Account: Is your smartphone ready for setup?

BEFORE YOU BEGIN Did you remove the clear plastic screen protector? Your smartphone won't respond well to your taps if the protector is covering the touchscreen.

Look along the top of the screen from left to right:

Do you see:

1Your wireless service provider’s name?

No? Then your smartphone isn’t activated. If your smartphone uses a SIM card, make sure that the card is not damaged and that it is inserted correctly. If you cannot activate your smartphone, contact your wireless service provider for help.

2The 3G icon?

No? Then move outside or go to a more built-up area until you see the 3G icon. If you see a white triangle, you’re roaming and setup won’t work. Move to a location where you are within coverage of your wireless service provider network. Setup takes longer when your smartphone has a 2G connection.

3At least three signal-strength bars showing white (not grey)?

No? Then move to a location where you get a stronger signal from your wireless service provider network. You can't use a Wi-Fi connection to create your HP webOS Account.

4A battery icon that is green or at least one-third white?

No? Then charge your smartphone: Plug the USB cable into the AC charger, plug the charger into an electric socket and connect the other end of the cable to the charger/microUSB connector on your smartphone. Charge the smartphone for at least one hour.

If you answered Yes to all these questions and still can't set up your account, read the next sections.

Creating your HP webOS Account: Are you trying to use an account from another webOS smartphone?

When you set up your smartphone, did you tap Sign In To My Profile on the HP webOS Account screen? Tap the Sign In To My Profile button only if you can answer Yes to these questions:

•Did you create a valid HP webOS Account (known as a Palm profile on older webOS smartphones) on another webOS smartphone in the past?

•Do you want to use that same HP webOS Account again on your new webOS smartphone?

If you answered No to those questions, do this:

•Make the back gesture—a quick swipe from right to left in the gesture area of your smartphone—until you see the HP webOS Account screen again. Then tap Create New Profile.

188 Chapter 14 : Troubleshooting