Your wireless service provider may also add some contacts to your smartphone.

My personal and work contact and calendar information is getting merged into a single view – I'd rather keep them separate

The HP Synergy feature on your smartphone displays information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it. Even though the information is visible in one view, the sources of that information are kept separate.

In Calendar, to see events from just one calendar, tap the word All in the top right-hand corner of the screen and pick the account you want to see (see Change the Calendar display).

In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping Edit. If you want to unlink contacts, see Unlink a contact.

You can also keep inbox views separate in Email: Turn off the smart folder for All Inboxes (see Set email preferences), then make the inboxes of your individual accounts favourites so that they're always easy to see in Account List view (see Add an email folder as a favourite).

Some of my contact information is missing

NOTE Contacts associated with a Microsoft Exchange server sync as items arrive. Items for Google and other online accounts are synced from every few hours to up to once a day. If the contact is available in your online account, it will show up on your smartphone within a day, as long as you are in a good wireless coverage area. Contacts created in your HP webOS Account are backed up daily.

NOTE The Data Transfer Assistant does not transfer contact notes larger than

1MB.

•Verify that your contact information is correct in your online account.

•If the missing contact is from a Google account, make sure the contact is in your My Contacts list in Google. If your Google contacts are only partially synchronising, check for contact names that start with a special character (like @,* or #) instead of a letter. Delete the non-alphabetic character from the contact's name. Synchronise again to see if all of your contacts are listed.

•If the missing contact is from an Exchange account, make sure the email account is set up as an Exchange account, not a POP or IMAP account. An Exchange account that is set up as a POP or IMAP account cannot sync contacts (see Change account login settings).

•If the missing contact is from Facebook, LinkedIn or Yahoo! note the following:

•Facebook and LinkedIn contact info comes from the profile of the Facebook friend or LinkedIn contact. Because Facebook.com and LinkedIn.com do not allow you to change another user's profile, any changes you make on your smartphone do not affect the contact's info on the web. When a Facebook friend or LinkedIn contact makes changes to his or her profile, these changes are transferred to your smartphone the next time the account syncs.

•Yahoo! accounts support a one-way transfer of Yahoo! contact info from the web to the smartphone. The info on your smartphone updates each time the account syncs, but Yahoo! accounts do not provide two-way synchronisation.

•If you make changes or add to a Facebook, LinkedIn or Yahoo! contact entry on your smartphone, the smartphone creates a new contact in the default Contacts account, adds the changes to this new contact and then links the new contact to the original Facebook, LinkedIn or Yahoo! contact. The changes sync with the default Contacts account, not with your Facebook, LinkedIn or Yahoo! account.

•Changes made on Facebook.com, LinkedIn.com or Yahoo.com are reflected on your smartphone every 24 hours or after you manually sync.

206 Chapter 14 : Troubleshooting