smartphone. After upgrading, set up the account as a POP account in your smartphone’s Email app (see Set up email when automatic setup fails).
•If you already have a Yahoo! Mail Plus or Hotmail Plus account that is currently set up as an IMAP account, check with your wireless service provider to see if they support IMAP accounts for your mail service. If not, change the Yahoo! Mail Plus or Hotmail Plus account to a POP account online and then set up the account again in your smartphone’s Email app (see Set up email when automatic setup fails).
•Instead of upgrading, access your free accounts using your smartphone’s Web app. You cannot access these accounts in the Email app.
•Make sure your email provider, ISP or wireless service provider allows you to access email on a smartphone via POP or IMAP. (Some providers do not offer this option at all; other providers require an upgrade for you to access email on a smartphone.)
•Email provider settings may change. If your email account was working but you are currently experiencing problems, check with your email provider to find out whether any of the account settings have changed. You may need to manually change some email settings on your smartphone (see Enter advanced account settings).
I have problems sending and receiving email
•Make sure that your data connection to your mail server or email service provider has not been interrupted (see I don’t know if I have a data connection).
•Short periods of time when email is unavailable are common, due to server problems or poor wireless coverage. If you have problems sending or receiving mail for an extended period of time, check with your ISP or email service provider to verify that the service is working properly, and check with your wireless service provider for outage information in your area. Tap the mail header in your account Inbox to see the last time the account was updated.
•For problems sending and receiving email using an Exchange email account, see the following sections:
•I have an Exchange account at work, but my data is not being downloaded to my smartphone
•A notification tells me that ActiveSync encountered a problem on the server
•A notification tells me that ActiveSync encountered a problem with [item type] [item name]
I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the following:
•Turn on authentication (see Set up email when automatic setup fails). Many service providers require authenticated access or ESMTP, to use their SMTP servers for outgoing mail.
•Turn off
•Confirm the port number for the outgoing mail server. Many ISPs require a specific port number, and that number may differ from the default port number.
•Enter the name of a different outgoing mail server for sending mail (see Set up email when automatic setup fails). Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. Check with your email service provider for the correct outgoing mail server name.
I can send but not receive email (IMAP accounts)
Some IMAP email providers don't support the setting to receive email As items arrive. Check with your email provider to see if this situation applies to your account. If your smartphone is set to receive email as it arrives, try changing the Sync setting for Get Email to 5 or 10 minutes (see Enter advanced account settings).
Chapter 14 : Troubleshooting 201