•If possible, contact the recipient of the message, and make sure the receiving device can handle the type of message you're sending.

•If a message arrives but does not display a notification, make sure message notifications are turned on (see Customise messaging notifications).

I can't set up an instant messaging (IM) account

•To set up an IM account on your smartphone, you must already have the IM account established online. If you don't, first set up the account online.

•If you are logged into the account from another location, log out from that location and try setting up the account on your smartphone again.

•If you are trying to set up a Yahoo! IM account, note that you can have only one Yahoo! IM account on your smartphone at a time. If you already have a Yahoo IM! account on your smartphone, you must remove it before you can set up a different one (see Use the Accounts application to edit or delete an online account).

•Make sure you have a data connection (see I don’t know if I have a data connection).

•Verify you have an Internet connection by going to a website (see Go to a website or Search for a website).

•Make sure the account you want to set up is supported. See Set up an instant messaging (IM) account for information. If the account you want is not listed, or is not available in HP webOS App Catalog when you tap Find More, the account is not available at this time. Be sure to check back—your webOS smartphone periodically adds support for new account types.

I can't send or receive instant messages

•Make sure you have a data connection (see I don’t know if I have a data connection).

•Contact your wireless service provider to verify that your plan includes messaging services, that these services have been correctly activated on your smartphone and that they are available at your location. (Your wireless service provider should be able to tell you if messaging services have been experiencing transmission delays.)

•Check to see if you have data services enabled. Open Phone , open the application menu and tap Preference & Accounts. Under Network, make sure Data Usage is set to On.

•If you are in roaming coverage, check to see if you have data roaming

enabled. Open Phone , open the application menu and tap Preferences & Accounts. Under Network, tap Data Roaming and tap Enabled.

•Make sure your instant messaging (IM) account is properly set up (see Set up an instant messaging (IM) account).

•Make sure you are logged into your IM account (see Sign in to an IM account).

•If a message arrives but does not display a notification, make sure message notifications are turned on (see Customise messaging notifications).

•Restart your smartphone (see Restart your smartphone).

Wi-Fi

I can't make a Wi-Fi connection from my home network

For help with data connections over your wireless service provider’s network, see I can’t make a data connection over my wireless service provider’s network.

•Turn off Wi-Fi and then turn it on again (see Turn Wi-Fi on/off).

•If the smartphone does not automatically connect to a known network, select your Wi-Fi network from the list. If the smartphone does not detect your Wi-Fi network, continue to the next step.

•Try connecting to the Wi-Fi network with another computer or device.

•If you cannot connect using the other device, there may be a problem with your Internet connection or wireless router. Unplug the modem and the wireless router and reboot the modem. Once the modem re-establishes an Internet connection, plug in the wireless router and try connecting again. If you still can't connect with the other device or computer, contact your Internet Service Provider.

•If you can connect with the other device, but not with the smartphone, continue with the next step.

Chapter 14 : Troubleshooting 203