5Look closely at the screen. If the display appears but is faint, try adjusting the screen brightness (see Change screen brightness).

6If the problem persists, connect your smartphone to the AC charger (see Charge the battery). If you see a faint display, try to restart your smartphone (see Restart your smartphone).

7If you don’t see a display or the screen doesn’t respond to taps, press and hold the power button and slide the ringer switch three times to restart your smartphone. Then wait until your smartphone completes startup.

An application is not responding to taps

1Make sure you have removed the screen protector that came attached to your smartphone screen.

2Check to see if the screen has any cracks. If it does, get further assistance by doing the following: Go to hpwebos.com/support. Select your smartphone and wireless service provider and click Support Services. Select one of the support options.

3Make sure the screen is not locked. Press the power button and drag

up to unlock the screen.

4Tap the centre of the gesture area. If the application screen minimises to a card, throw the card off the top of the screen to close the app.

5If the screen does not respond to taps at all, press and hold the power button and slide the ringer switch three times to restart your smartphone. Then wait until your smartphone completes startup.

6If this does not solve the problem, see 6Ts: Ways to get your HP Pre3 working again for additional steps to try.

Applications are running slowly

NOTE Be sure that any third-party applications you install are compatible with HP webOS. Applications written for earlier Palm smartphones using the Palm OS by ACCESS operating system or Windows Mobile are not compatible with your HP Pre3. If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly.

1Tap the centre of the gesture area to display Card view.

2Scroll through the cards and note how many applications are open.

3Close any application you are not using by throwing its card off the top of the screen.

If the problem persists after you close apps you are not using, restart your smartphone (see Restart your smartphone). If this does not solve the problem, see 6Ts: Ways to get your HP Pre3 working again for additional steps to try.

My gestures in the gesture area aren't working

•Some gestures begin in the gesture area and end in the touchscreen, and vice versa. Crossing the border between the two areas with your finger is crucial to making the gesture successfully. Likewise, the drag gesture for opening a menu begins at the top of the smartphone, above the screen, and crosses down onto the screen.

*Gesture area

•If you cannot make the back gesture, check to see if you have the next/ previous app gestures turned on (see Turn advanced gestures on/off). If

194 Chapter 14 : Troubleshooting