TIP If you delete an app purchased from App Catalog, you don't have to purchase the application again. Purchased applications are associated with your HP webOS Account (see Reinstall a deleted application).

•Look for the app in Software Manager (see Manage applications with Software Manager). You may see one of the following icons to the right of the app name:

Table 2. App Download Status Icons

Icon Description

The download or installation of the app failed. Tap the icon and follow the prompts to fix the issue.

The app is currently downloading.

The app download is currently paused. Tap the icon to resume the download.

The application is already on your smartphone. The icon indicates that a new version is available. You can tap the icon to download and install the new version at any time. Look on the bottom of the first page in the Launcher to find your app.

•Make sure you have a data connection (see I don’t know if I have a data connection).

•If you are making a data connection over your wireless service provider’s data network and are in roaming coverage, check to see if

you have data roaming enabled. Open Phone , open the application menu and tap Preferences & Accounts. Under Network, tap Data Roaming and tap Enabled. Note that additional charges may apply if you enable data roaming.

•Connect to a Wi-Fi network, and then try the download again (see Wi-Fi).

•Restart your smartphone and then try the download again (see Restart your smartphone).

I’m having trouble installing an app from App Catalog

•If you received one of the following errors, the app is not compatible with your smartphone:

This application is not available for your model.

This application is not available for your carrier.

This application is not available in your country.

This application cannot run on your current operating system. Use the System Updates app to install the system update and try again.

This is not a valid webOS application.

•If you received an error message other than the ones shown above, follow the prompts to reinstall the app.

•Delete the application (see Delete applications).

TIP If you delete an app purchased from App Catalog, you don't have to purchase the application again. Purchased applications are associated with your HP webOS Account (see Reinstall a deleted application).

•Restart your smartphone and then try the download again (see Restart your smartphone).

I want to install an app on my smartphone from a source other than App Catalog

App Catalog, which includes the on-device catalog and the associated web and beta distribution channels, is the only officially supported mechanism for installing applications on your HP Pre3. Third-party sources may make applications available for installation on your smartphone via alternative mechanisms. These apps are sometimes referred to as "homebrew" apps. Homebrew apps have not been tested and certified by HP. HP cannot assist with the finding, purchasing, downloading, installing or removing of applications that are not from App Catalog.

Installing homebrew applications can modify your webOS smartphone in any number of ways that may cause your smartphone to behave

212 Chapter 14 : Troubleshooting