it out because they do not want wireless access to their servers), you cannot synchronise with your Exchange account.
If your company requires you to change your password for accessing your Exchange account, you must change the password on your smartphone (see Change account login settings).
I have entered the settings to sync with Exchange, but I can't synchronise with my company's Exchange server
Check with your system administrator to find out if a
A notification tells me that ActiveSync encountered a problem on the server
There is a temporary problem with the server or the server may be temporarily overloaded. Try again later, and if the problem persists, contact your system administrator.
A notification tells me that there is not enough free memory to synchronise
1Tap the centre of the gesture area to display Card view.
2Scroll through the cards and note how many applications are open.
3Close any application you are not using by throwing its card off the top of the screen.
If the problem persists, see Making room on your smartphone for other suggestions.
A notification tells me that the server could not be reached
Make sure your smartphone is connected either to your wireless service provider's network or to a
If you have a network connection and receive this notification, it means your smartphone had to wait too long to connect to the Exchange server. The connection may have been lost, the server may be temporarily overloaded or the server may have encountered an internal error. Check your Exchange server name and proxy server settings (see Set up email: Microsoft Exchange and Lotus Notes) and try again later.
A notification tells me that ActiveSync encountered a problem with [item type] [item name]
There was an error while synchronising a single item. This error can usually be corrected only by deleting the item that caused the error. If you sync again to see if the error persists, be aware that items causing this type of error are skipped and do not show up again.
Data connections
I don’t know if I have a data connection
The following icons appear in the title bar to indicate whether data services are available. If you don’t see one of these icons, you don’t have a data connection:
Table 1. Data connection icons
Icon Description
Your smartphone is connected to a GPRS data network. Your smartphone is connected to an EDGE data network.
Your smartphone is connected to a 3G (UMTS or HSDPA) data network.
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