Some features of my hands-free device don't work with my smartphone

•Check the compatibility list at hpwebos.com/support to ensure that your device is compatible with your HP Pre3.

•Even if the hands-free device is compatible with your smartphone, your smartphone may not support all the features of the device. Check the documentation that came with your hands-free device or the manufacturer’s website for feature-compatibility information between the device and your smartphone.

Synchronisation

I don't want to sync calendar or contact information with my online account – just email

For most online account providers that sync with more than one app—for example, Google—if you do not want to sync an application with that provider's online account, you can remove that application from the account using the Accounts application. The online account continues to sync with any other related applications.

1Open Accounts .

2Tap the account name.

3To change which applications are associated with the account: For each app listed, tap On or Off.

You can also remove an application from online account sync from within the application itself.

1Open the application.

2Open the application menu and tap Preferences & Accounts.

3Tap the account name.

4Tap Remove Account and then tap Remove [app name] Account.

I want to sync with Outlook or Palm Desktop by ACCESS software on my computer

Your HP Pre3 can synchronise with select online services so that you can store and sync your info in online accounts (see Manage online accounts). You can access your data even when you are not able to make a connection to the web, because your data is stored on your smartphone.

If you have data from a Palm smartphone in Outlook or Palm Desktop by ACCESS, you can do a one-way transfer of the data from the desktop application to your smartphone (see Export data from a desktop organiser on your computer). After the transfer of this data to your smartphone, you can assign this data to sync with an online account. You can also assign it to the HP webOS Account account on your smartphone. Data in this account is backed up to your online HP webOS Account daily, so you can retrieve it if you need to reset your smartphone. But it is not a true sync, because you cannot change your HP webOS Account data anywhere except on your smartphone.

If your desktop Outlook synchronises with an Exchange server using Microsoft Exchange ActiveSync, you cannot do a one-way export of that Outlook data to your smartphone. However, you can synchronise the Outlook data wirelessly with your smartphone through your Exchange account.

NOTE You can go to hpwebos.com/sync-solutionsto see if a third-party solution is available that supports sync of your HP Pre3 with a desktop application.

I have an Exchange account at work, but my data is not being downloaded to my smartphone

Check with your system administrator to obtain or verify the name of the mail server that offers you wireless access to the corporate mail system. If you cannot obtain the name of this server (some companies do not give

198 Chapter 14 : Troubleshooting