•If your smartphone does not respond to gestures or taps, remove the battery. The IMEI number is located on the sticker in the battery compartment.

My visual voicemail list isn't showing new messages

For new voicemail messages to appear on your visual voicemail list, your smartphone must have a data connection, as indicated by an , or icon at the top of the screen. If you are roaming, you must have data roaming enabled (see Set roaming and data usage preferences). If you do not have a data connection or do not have data roaming enabled, you can listen to new voicemail messages by pressing and holding 1 in the Launcher, Card view or Phone.

Having the Wi-Fi feature on or off does not affect whether your smartphone can display new visual voicemail messages.

Hands-free devices

I can't make or receive calls using a Bluetooth® hands-free device

•If you have earphones connected to your smartphone, disconnect them.

•Restart your smartphone (see Restart your smartphone).

•Verify that the hands-free device is compatible with your smartphone. Go to hpwebos.com/support to see a list of supported devices.

NOTE This list contains only devices that have been tested for compatibility. It is possible that a device that does not appear on the list may be compatible with your smartphone.

•Make sure that the Bluetooth feature is turned on (see Turn the Bluetooth feature on/off).

•Make sure that your smartphone is paired with your hands-free device, and the hands-free device appears in the Devices list (see Connect with a paired device).

•Make sure that the volume on the hands-free device and on your smartphone is set loud enough to hear.

•Make sure your Bluetooth hands-free device is charged and turned on.

•Make sure that your smartphone is within range of the hands-free device. Bluetooth range is up to 10 metres in optimum environmental conditions, which include the absence of obstacles, radio interference from nearby electronic equipment and other factors.

•Make sure that you are away from other devices using the 2.4 GHz radio frequency, such as cordless phones and microwaves. If this is impossible, move the smartphone closer to the hands-free device.

I lost the connection between my smartphone and my Bluetooth headset

If your headset isn't working, delete the existing pairing (see Delete a device) and create a new one (see Set up and use a Bluetooth® hands-free device).

I hear static or interference when using my hands-free device

•Be sure your hands-free device has a sufficient battery charge.

•Move to a quieter location to reduce environmental noise.

•Try wearing the smartphone and the headset on the same side of the body.

•Try moving your smartphone closer to the hands-free device. Audio quality degrades as the distance between your smartphone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.

•Confirm that no obstructions, including your body, are between the smartphone and your hands-free device. Items such as furniture, people or walls that are in the path between the headset and the smartphone will impair audio quality.

Chapter 14 : Troubleshooting 197