•If the event is in an online account, make sure that the event exists in the online account on your computer, and that a reminder is set for the event. Note that it can take up to 30 minutes for an event to synchronise from an online account to your smartphone.

•Make sure an alarm is set for the event in Calendar on your smartphone (see Add an alarm to an event).

•Make sure that the Event Reminders preference is set to System Sound or Ringtone (see Customise event notification sounds).

Camera

I can’t open the camera or take pictures or videos

•Close all apps, including Camera if it is open, and then open Camera.

•Restart your smartphone (see Restart your smartphone).

Photos, Videos and Music

I can't upload my picture

•To upload a picture to a web service such as Facebook or Photobucket, you must already have an account with the service, you must have the account set up on your smartphone, and you must have access to the Internet on your smartphone.

•To upload to Facebook, you must have installed the Facebook app from App Catalog on your smartphone (see Download a free application).

•For information about setting up online picture accounts on your smartphone, see Set up an online pictures account on your smartphone.

I can't send or upload my video

•If you create a long video and then edit it to shorten it, the editing processing must be complete before you email, upload or send the

video with a multimedia message. If the process was not complete, the upload fails or is incomplete.

•To upload videos of any size, you need access to the Internet from the smartphone. To confirm that you have an Internet connection, open a website (see Go to a website or Search for a website).

•Video files can be large. For example, a 1-minute video can be more than 10 MB. Many email providers have limits on how large a file you can send. Check with your wireless service provider to see if there is a limit on how large a file you can send.

•To upload to Facebook, you must have installed the Facebook app from App Catalog on your smartphone, and you must already have an account set up on the Facebook site. Facebook has a limit of 2 minutes or 100 MB for unverified accounts, and 20 minutes or 1 GB for verified accounts (see Download a free application). You also need to add the Facebook account from the Contacts app, not the Photos app. If you added the Facebook account from the Photos app, first delete the Facebook app (see Use the Accounts application to edit or delete an online account) and then add it from the Contacts app (see Customise Contacts).

•To upload a video to YouTube, you must already have an account set up on the YouTube site. YouTube has an upload limit of 10 minutes or

2 GB.

Videos have poor quality during playback

•Low memory on your smartphone may cause video files to play with poor quality. Close any other open cards and play the video again.

•Try viewing the same file on your computer and observe the video quality. If the video quality is poor when played on the computer, the file may be corrupted. Download a new copy of the file to the computer and try again. If the new file still won't play on the computer, contact the content provider for information on the quality of the files.

Amazon MP3

The Amazon MP3 app is not supported by all wireless service providers. If it's not in the Launcher, it is not available.

Chapter 14 : Troubleshooting 209