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HP XU manual Troubleshooting Your PC Workstation

Models: XU

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Troubleshooting Your PC Workstation

This chapter deals with problems you may encounter when using your PC Workstation.

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HP XU manual Troubleshooting Your PC Workstation

Contents

User’s Guide Crystal.bk notice.fb4 Page ii Monday, March 23, 1998 605 AM User’s Guide Welcome to Your HP Kayak XU & XW PC Workstations Six slots for accessory boards Five front-access shelvesEnables you to scroll without using the scroll bars An HP UltraFlow cooling system with multiple temperatureWho This Manual Is For Important Safety InformationCrystal.bk title.fb4 Page vii Monday, March 23, 1998 409 AM Important Ergonomic InformationCrystal.bk title.fb4 Page viii Monday, March 23, 1998 409 AM Contents Installing Accessory Boards Installing Mass Storage DevicesInstalling a Processor Recycling an Old HP PC WorkstationIf Your PC Workstation Has a Software Problem Solving ProblemsIf Your PC Workstation Does Not Start Properly HP Hardware Diagnostics Utility Using HP MaxiLife to Diagnose ProblemsConfiguring Your Network Connection HP Summary Screen and Setup ProgramConfiguring a Scsi Accessory Using the ArrayConfig ProgramHewlett Packard Support and Information Services Crystal.bk crystal.toc Page xv Monday, March 23, 1998 409 AM Xvi Setting Up and Using Your PC Workstation Unpacking Your PC Workstation Installation ToolsConnecting the Mouse, Keyboard, Display and Printer Your PC Workstation has a 10BT/100TX LAN interface adapter Connecting to a NetworkVolume before connecting headphones or speakers Connecting Audio AccessoriesVolume control in that position Damage your hearingConnecting an External Scsi Accessory External Scsi accessories To install any software that may be necessary to use itApproximately 10 feet Connecting the Power Cords Entering a password refer to Setting Passwords on With HP Lock installed, you can use this button to preventYour PC Workstation’s Hardware Control Panel PC Lock ButtonStarting Your PC Workstation for the First Time Starting and Stopping Your PC WorkstationInitializing Your Software Starting Your PC Workstation Creating Back-up DiskettesStopping Your PC Workstation Using Your HP Enhanced Keyboard Shortcut Keys Menu KeyInternet Key HP TopToolsInformation HP CustomerFunction to work in a different way Using Your HP Enhanced MouseApplications that support a third control button Setting an Administrator Password Setting PasswordsSetting a User Password Additional Information and Help Using Power ManagementRecycling an Old HP PC Workstation Crystal.bk cryst-1.fb4 Page 22 Monday, March 23, 1998 409 AM How to Install Accessories Inside Your PC Workstation Buffered 32 MB, 64 MB or 128 MB DIMMs Supported HP AccessoriesRemoving and Replacing the Cover PC Workstation before switching it on againRemoving the Cover Crystal.bk cryst-2.fb4 Page 26 Monday, March 23, 1998 409 AM Replacing the Cover Crystal.bk cryst-2.fb4 Page 28 Monday, March 23, 1998 409 AM Moving the Power Supply Supply unit remains connected to the computer To avoid electrical shock, do not open the power supplyMain Memory Modules Installing MemoryCrystal.bk cryst-2.fb4 Page 32 Monday, March 23, 1998 409 AM Crystal.bk cryst-2.fb4 Page 33 Monday, March 23, 1998 409 AM Installing More Memory on the Video Adapter HP Visualize FX4 ProcedureInstalling Mass Storage Devices Bit Scsi with five 68-pin Scsi connectors Connecting DevicesCrystal.bk cryst-2.fb4 Page 38 Monday, March 23, 1998 409 AM Disk Drive Installing a HardDisk Striping IDE Hard DiskInstalling a Hard Disk Drive in an Internal Shelf Secure the drive with the four self-retaining screws Locate the appropriate data cable for the hard disk drive Installing a Hard Disk Drive in a Front-Access Shelf Slide the drive tray into the drive shelf and secure it Mount the drive on the tray as shown belowLocate the appropriate data cable for the disk drive Completing the Installation of a Hard Disk Drive Installing a Drive in a Front-Access Shelf Locate the appropriate data cable for the device Completing the Installation of a Drive Installing the Board Installing Accessory BoardsCrystal.bk cryst-2.fb4 Page 51 Monday, March 23, 1998 409 AM Completing Accessory BoardInstalling a Processor Socket by squeezing the tabs at the top and bottom PC Workstation will void the warrantyBoard. Then remove the VRM for the processor TerminatorBus Speed Completing Installation of a ProcessorCrystal.bk cryst-2.fb4 Page 56 Monday, March 23, 1998 409 AM Troubleshooting Your PC Workstation HP Diagnostics Solving ProblemsHP Summary Screen If Your PC Workstation Does Not Start Properly Display is Blank and There Are No Error MessagesRemove the cover Check the following items Correctly installed CPU FreqIf a Post Error Message is Displayed If you are Unable to Change any Values in SetupEnsure that you are using the correct password Rebuild Your PC Workstation’s ComponentsDisplayed similar to this Clearing PC Workstation’sIf You Cannot Turn Off Your PC Workstation Display Does Not Work Properly If Your PC Workstation Has a Hardware ProblemPC Workstation’s operating system documentation for details If Your Mouse Does Not Work If Your Keyboard Does Not WorkIf the Flexible Disk Drive Does Not Work If Your Printer Does Not WorkIf the Hard Disk Drive Does not Work Cable connections or jumper settings If the CD-ROM Drive Has a ProblemCD-ROM Drive Does not Work No Sound from the CD-ROM Drive If you are having problems with sound when playing a CDCD-ROM Drive is Idle CD-ROM Drive Does not Open If an Accessory Board Does not Work If You Have Forgotten Your Password If Your PC Workstation Has a Software ProblemIf You Have a Network Problem If You Can’t Start the Setup ProgramIf the Date and Time Are Incorrect If Your Application Software Does Not WorkIf Your PC Workstation Has an Audio Problem May not be available Using HP MaxiLife to Diagnose ProblemsOther Features Post PhaseDiags Boot StepsAs follows You can exit the test session by pressing the button Press the control buttonHP Hardware Diagnostics Utility Support Ticket Starting ThisTechnical Information Feature Description FeaturesCrystal.bk cryst-4.fb4 Page 83 Monday, March 23, 1998 409 AM Crystal.bk cryst-4.fb4 Page 84 Monday, March 23, 1998 409 AM Power Consumption Information System SpecificationsMaximum Loads Available for Accessory Slots IRQs, DMAs, and I/O Addresses Used by Your PC Workstation Crystal.bk cryst-4.fb4 Page 87 Monday, March 23, 1998 409 AM Digitized Sounds Audio FeaturesCrystal.bk cryst-4.fb4 Page 89 Monday, March 23, 1998 409 AM Video Features MB per second Scam support HP FastRAID Scsi FeaturesRAID 1 with 2 disk drives Disk Striping Features FastRAIDNetwork Features HP FastRAID Option PC Workstation’s Rear Connectors System Board Connectors System Connectors and SwitchesInternal Audio Connectors When the headphone jack on the Audio Front Panel System Board Switches Switch1 Use Switch to Starting the HP Setup Program HP Summary Screen and Setup ProgramSetup program, and bypass the Summary Screen, press instead Viewing the HP Summary ScreenPlug & Play O/S Saving Your Changes and Leaving SetupControlling the Network Security Features Configuring Your Network ConnectionSelecting the Boot Device Priority Using Scsi Select Configuring a Scsi AccessorySCSISelect utility is accessed by pressing during Configure/View Press to view the Advanced Configuration Options menu Changes the adapter Scsi ID from its default valueScsi Channel Interface Definitions Boot Scsi ID Initiate Sync Negotiation Options Menu Plug and Play Scam Support This option is no longer used and must always be EnabledVerify Disk Media Default Settings You Can Change Using the Scsi Configuration UtilityMain Menu Starting the Scsi Configuration UtilityBelow Mono/Color Display ModeHelp QuitAdapter Utilities Menu Adapter SetupScam Support Adapter Setup MenuParity Scan Order Host Scsi IDRemovable Media SupportLuns Device Selections MenuSync Rate Mega Device Setup MenuBytes/sec Width bitsExiting from the Configuration Utility Read Write I/O Timeout sec Scan for Device at Boot TimeDisconnect Queue TagsCreating a New Array Using the ArrayConfig ProgramTwo-drive RAID 0 array ↓ keys until the option is highlighted and then pressDetected Diskettes you made before creating your arrayComputer. Wait until ArrayConfig starts automatically Insert the ArrayConfig diskette in drive a and reboot yourWhen the Main Menu appears, select Disk Array Operations Following126 127 Managing an Existing Array Making the Array BootableDisplaying Array Information Deleting an Array Initializing an Array Adding a Dedicated Spare Adding and Deleting SparesFollow these steps to delete a dedicated spare Disk as a spareDelete and press Dedicated spare is deleted immediatelyOr the HP website Optimizing PerformanceOtherwise, select the Array1000 Family Raid Adapter by using Resolving ProblemsKayaksupport/ to see if this has been corrected Yes, you can boot without any problem from an array Frequently Asked QuestionsNon-RAID device is set to Key Technical Information Using the ArrayConfig Program 138 Hewlett Packard Support and Information Services Introduction Service Means of AccessHP SupportPack Your HP-Authorized ResellerRegion Phone Number Fax Number HP Support Assistant CD-ROMHP Forum on CompuServe Hewlett-Packard Information ServicesAt the CompuServe ! prompt, type GO HP HP World Wide Web Site HP Forum on America OnlineEurope Ordering Drivers and Bios on DisketteHP Support Services Customer Support Center Hewlett-Packard Telephone SupportNumber is +1 970 Europe, please call the telephone support center +44 171 512 Lifeline Telephone SupportHP Network Phone-in Support Service NPS Covered Time Available From SummaryAsia Latin America Hewlett-Packard Marketing HeadquartersPage Glossary Glossary Commonly used to select configuration options Polyphonic More than one voice played simultaneously Synthesizer Hardware for 158 Index Index Crystal.bk crystal.ix Page 161 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 162 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 163 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 164 Monday, March 23, 1998 409 AM Regulatory Information and Warranty Regulatory Information 167 168 169 170 171 HP Software Product Limited Warranty Your HP PC Workstation’s Physical Characteristics PC Workstation Documentation Roadmap