crystal.bk : crystal.toc Page xi Monday, March 23, 1998 4:09 AM

3 Troubleshooting Your PC Workstation

Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 HP Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

If Your PC Workstation Does Not Start Properly . . . . . . . . . . . . . . . 59

Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 59 If you are Unable to Change any Values in Setup. . . . . . . . . . . . . . . . . . . 61 If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

If You Cannot Turn Off Your PC Workstation . . . . . . . . . . . . . . . . . . 63 If Your PC Workstation Has a Hardware Problem . . . . . . . . . . . . . . 64

Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 66 If the Hard Disk Drive Does not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

The CD-ROM Drive Does not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 No Sound from the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 The CD-ROM Drive is Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 The CD-ROM Drive Does not Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 If an Accessory Board Does not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

If Your PC Workstation Has a Software Problem . . . . . . . . . . . . . . . 72

If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 If You Can’t Start the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 If the Date and Time Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 73

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