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Factory-Installed Storage Devices
Use this check procedure to test any factory-installed drives.
ATTENTION: The customer may have customized settings in
the Setup Utility (other than default settings) on the
computer you are servicing. Running the Setup Utility
might alter those settings. Take note of the current
settings and verify that the customer settings are in
place when service is complete.
NOTE: If you cannot access the hard disk drive or load a
diskette from Drive A or load a CD from the CD-ROM
drive, make sure that the BIOS Setup Utility has the
startup sequence set with diskette, CD-ROM, and
hard disk drives.
001 - START
q Insert the diagnostics diskette into the diskette drive.
q Power-off then power-on the system unit.
q Alternatively, if your machine has diagnostics programs on
a recovery partition on the HDD do the following:
q Select F11 when prompted to start the Product
Recovery Program
q Select System Utilities from the menu
q Select Run Diagnostics from the menu.
002 - DO ANY POST MESSAGES, ERROR CODES,
BEEPS, OR SYMPTOMS OCCUR? (YES, READ
AHEAD. NO, GO TO STEP 003)
q Go to “Index of Symptoms, Messages, Error Codes, or
Beeps” on page 74.
q End.
003 -
q Select Utility from the menu.
q Select and execute Tech Support Form from the menu to
generate a system configuration report.
q Compare the system configuration list with the actual
devices installed in system.
NOTE: If necessary, remove the cover and visually
compare the devices installed in the system unit
to those shown in the Tech Support Form.