Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
A new device is not recognized as part of the system.
Cause | Solution |
|
|
Device drivers are not installed. | Install the device driver from the CD provided with the device, |
| or download and install the driver from the device |
| manufacturer Web site. |
| For HP peripheral devices, visit http://www.hp.com for the |
| latest drivers. |
|
|
Device is not seated or connected properly. | Ensure that the device is properly and securely connected and |
| that pins in the connector are not bent down. |
|
|
Cable(s) of new external device are loose or power cables | Ensure that all cables are properly and securely connected |
are unplugged. | and that pins in the cable or connector are not bent down. |
|
|
Power switch of new external device is not turned on. | Turn off the computer, turn on the external device, then turn on |
| the computer to integrate the device with the computer system. |
|
|
When the system advised you of changes to the configuration, | Reboot the computer and follow the instructions for accepting |
you did not accept them. | the changes. |
|
|
A plug and play board may not automatically configure when | Use Windows Device Manager to deselect the automatic |
added if the default configuration conflicts with other devices. | settings for the board and choose a basic configuration that |
| does not cause a resource conflict. You can also use |
| Computer Setup to reconfigure or disable devices to resolve |
| the resource conflict. |
|
|
USB ports on the computer are disabled in Computer Setup. | Run the Computer Setup utility and ensure that the USB ports |
| are enabled. |
|
|
There is a resource conflict. | Deselect the automatic settings in the operating system for the |
| device and choose a basic configuration that does not cause |
| a resource conflict. You can also reconfigure or disable |
| devices to resolve the resource conflict. |
|
|
New device does not work. |
|
|
|
Cause | Solution |
|
|
You may need to be logged in as the computer administrator | To switch users, click Start, click Log Off, and then click |
to install or uninstall a device driver. | Switch User; log in as the computer administrator and install |
| the driver. |
|
|
Solving Hardware Installation Problems | 165 |