HP E1Y97UT 11.6' E1Y97UT#ABA specification

4Identifying the Chassis, Routine Care, and Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

32	Chapter 4 Identifying the Chassis, Routine Care, and Disassembly Preparation

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HP E1Y97UT 11.6' E1Y97UT#ABA manual

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Page Restore and Recovery 133 General Requirements 192 Japanese Power Cord Requirements Ethernet BNC 187 Country-Specific Requirements 193 Minitower models 194 Small form factor models 195 Installing and Customizing the Software Installing the Operating System Downloading Microsoft Windows Updates Installing or Upgrading Device Drivers Windows systemsAccessing Disk Image ISO Files Protecting the Software HP Pro 2110 Computer Setup F10 Utilities Computer setup utility differs for the different models Using Computer Setup F10 Utilities HP Pro 2110 Computer Setup F10 Utilities Computer Setup-Main Computer Setup F10 Utility2Computer Setup-Main Computer Setup-Advanced 3Computer Setup-Advanced Computer Setup-Boot 4Computer Setup-Boot Computer Setup-Power 5Computer Setup-Power 6Computer Setup-PC Health Computer Setup-PC HealthComputer Setup-Exit 7Computer Setup-Exit HP Pro 3120 Computer Setup F10 Utilities System Date 8Computer Setup-MainOption Description System Time Language 3rd Drive 1st Drive2nd Drive 4th Drive 9Computer Setup-Advanced 10Computer Setup-Power 11Computer Setup-Boot Boot PriorityPriority HP Pro 3125 Computer Setup F10 Utilities 12Computer Setup-Exit 13Computer Setup-Main 1st Drive 14Computer Setup-Advanced Password Onboard AudioSATA1 Controller NX No Execute 15Computer Setup-Power16Computer Setup-Boot Technology Computer Setup-Boot 17Computer Setup-Exit HP Pro 3130 Computer Setup F10 Utilities 18Computer Setup-Main 1st Drive 19Computer Setup-Advanced Password Memory Size 20Computer Setup-PowerOnboard Video Onboard 21Computer Setup-Boot F10 Setup 22Computer Setup-Exit Sata Hard Drive Cables Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Data Cable Smart ATA Drives Hard Drive CapacitiesPage Chassis Designation MinitowerMinitower and small form factor chassis are available Small Form Factor Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Method Voltage Operating Guidelines Recommended Materials and Equipment Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine Care Cleaning the Mouse Service ConsiderationsCleaning the Monitor Power Supply Fan Screws Cables and ConnectorsTools and Software Requirements Hard Drives Lithium Coin Cell Battery Removal and Replacement Procedures Minitower MT Chassis Preparation for Disassembly Access Panel Front Bezel DDR3-SDRAM DIMMs Bezel BlanksMemory Model Number Maximum MemoryPage Populating Dimm Sockets Dimm Socket Locations HP Pro Dimm Socket Locations HP Pro Description Socket Color Insertion Order 5DIMM Socket Locations HP Pro Memory Dimm Socket Locations HP Pro 6DIMM Socket Locations HP Pro Installing Memory Modules Page Expansion Cards Expansion Slot Locations 9Expansion Slot Locations HP Pro Expansion Slot Locations 13Removing a PCI Express x1 Expansion Card Expansion Cards Page Page Cable Management Connector Name Connector Color Description Cable Connections ATX1 Drives Drive Positions Installing Additional Drives System Board Connector System Board Label Color 5System Board Drive Connections HP Pro 19System Board Drive Connections HP Pro 6System Board Drive Connections HP Pro 20System Board Drive Connections HP Pro 7System Board Drive Connections HP Pro Removing an Optical Drive Removing an Internal 3.5-inch Hard Drive Page 27Removing the Hard Drive Drives Front I/O and USB Panel Housing Assembly Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive on System Fan Heat sink assembly Processor Page Page 9Model 3125 power supply cable connections Power Supply8Model 3120 power supply cable connections 10Model 3130 power supply cable connections 10Model 3130 power supply cable connections Country power supply settings Country Voltage setting 11Country power supply settings System BoardPage Battery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Preparation for Disassembly Access Panel Front Bezel Installing Additional Memory DIMMs 3DIMM Socket Locations HP Pro 4DIMM Socket Locations HP Pro Dimm Socket Locations HP Pro 5DIMM Socket Locations HP Pro Installing DIMMs Page 7Expansion Slot Locations HP Pro Expansion Cards 8Expansion Slot Locations HP Pro 4Expansion Slot Locations 12Removing a PCI or PCI Express x1 Expansion Card 100 Page Page System Fan Cable Management Atxpower 106 Optical Drive Eject Button Page 19Drive Positions 5Drive Positions Installing and Removing Drives SATA3 not used 21System Board Drive Connections HP Pro 112 22System Board Drive Connections HP Pro 8System Board Drive Connections HP Pro Removing the Hard Drive Remove the optical drive Removing the Optical Drive on 28Hard drive screws Front I/O Assembly Page Power Switch/LED Assembly 34Removing the power switch 120 Page Heat sink Processor Page Page 9HP Pro 2110, 3120, and 3130 power supply cable connections Page System Board Page Battery Lift the battery out of its holder 40Removing the battery from a type 2 holder BatteryPage Microsoft System Restore System Recovery System Recovery Options System Recovery from the Windows Start Menu System Recovery at System Startup System Recovery from Recovery Discs Recovery Discs Choosing Recovery Discs Creating Recovery Discs Hewlett-Packard Vision Diagnostics Accessing HP Vision Diagnostics Survey Tab Test Tab Status Tab Errors Tab History Tab Saving and Printing Information in HP Vision Diagnostics Downloading the Latest Version of HP Vision DiagnosticsHelp Tab Click the Diagnostic link Click the Download button Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Page Solving General Problems Computer will not turn on or start Cause SolutionClick Start Task Manager 148 Troubleshooting Without Diagnostics Computer shuts down automatically Cause SolutionComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution 150 Troubleshooting Without Diagnostics Diskette drive cannot write to a diskette Cause Solution Solving Diskette ProblemsDiskette drive light stays on Cause Solution Cannot format diskette Cause Solution Diskette drive cannot read a diskette Cause Solution 152 Troubleshooting Without DiagnosticsProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause Solution Disk transaction problem Cause Solution Solving Hard Drive ProblemsHard drive error occurs Cause Solution Drive not found identified Cause Solution Solving Media Card Reader Problems 154 Troubleshooting Without DiagnosticsCan not write to the media card Cause Solution Solving Media Card Reader Problems 155 Computer’s software is used to safely eject the card Solving Display Problems 156 Troubleshooting Without DiagnosticsBlank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical 158 Troubleshooting Without Diagnostics Out of Range displays on screen Cause Solution Solving Audio Problems Enable digital CD audio for this CD-ROM device is 160 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionSound cuts in and out Cause Solution Printer prints garbled information Cause Solution Solving Printer ProblemsPrinter will not turn on Cause Solution Printer is offline Cause Solution Cursor will not move using the arrow keys on the keypad Solving Keyboard and Mouse Problems162 Troubleshooting Without Diagnostics Cause Solution Solving Keyboard and Mouse Problems 163 Optical mouse does not track cursor well Cause Solution Click Start Control Panel Hardware 164 Troubleshooting Without DiagnosticsCursor moves too fast or too slow Cause Solution Sound Mouse Solving Hardware Installation Problems Solving Hardware Installation Problems 165New device does not work Cause Solution 166 Troubleshooting Without Diagnostics Click Hardware and Sound Click Device Manager Solving Network Problems 168 Troubleshooting Without Diagnostics Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Out of memory error Cause Solution Solving Memory Problems170 Troubleshooting Without Diagnostics Memory count during Post is wrong Cause Solution Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution 172 Troubleshooting Without Diagnostics Cannot eject compact disc tray-load unit Cause Solution Try a different brand of media. Quality varies widely USB flash drive not found identified Cause Solution Solving USB Flash Drive Problems174 Troubleshooting Without Diagnostics System will not boot from USB flash drive Cause Solution Solving Front Panel Component Problems Solving Front Panel Component Problems 175 Solving Internet Access Problems 176 Troubleshooting Without DiagnosticsUnable to connect to the Internet Cause Solution Click Network and Internet Solving Internet Access Problems 177Windows Vista Click Internet Options Click on Hardware and Sound 178 Troubleshooting Without DiagnosticsClick on System and Maintenance Click on Device Manager Solving Software Problems Contacting Customer Support 1Numeric Codes and Text Messages Post Text MessagesPost Text Messages Control panel message Description Recommended action 2Diagnostic Audible Codes Interpreting Post Diagnostic Audible CodesPost Error Messages Opened Warning item and select Clear Duration of each beep or pause is defined below Beep/Pause Type Action Resetting the Password Jumper Cmos Clearing and Resetting the Cmos Password Security and Resetting Cmos Ethernet BNC Connector and Icon Pin SignalConnector and Icon 1/8 miniphone Pin Signal Microphone Headphone Pin Power for CPUAppendix a Connector Pin Assignments Line-in Audio Pin Signal Pin PowerConnector Signal Pin X1, x4, x8, and x16 PCI Express Connector Pin a Signal PCI Express X1, x4, x8, and x16 PCI Express Connector Pin B Signal Japanese Power Cord Requirements General Requirements Country-Specific Requirements Country Accrediting Agency Appendix C Specifications Minitower models Small form factor models Rated Input Current maximum HP Pro 105 106 Cable management Country power cord set193 Country power supply Settings System Board 61, 62, 105 Locations 55 Power supply cable Connections Locations Power supply cable ConnectionsSystem board drive Connectors HP Pro Dimm socket locations 176 Keyboard 162 Media Card Reader 154 Index Resetting Sata