Troubleshooting Without Diagnostics | HP E1Y97UT 11.6' E1Y97UT#ABA

Poor performance is experienced.

Cause	Solution

Some software applications, especially games, are stressful on	1.	Lower the display resolution for the current application or
the graphics subsystem		consult the documentation that came with the application
		for suggestions on how to improve performance by
		adjusting parameters in the application.
	2.	Add more memory.
	3.	Upgrade the graphics solution.

Computer needs to be restarted.	Restart the computer.

150	Chapter 9 Troubleshooting Without Diagnostics

Image 160

HP E1Y97UT 11.6' E1Y97UT#ABA manual Troubleshooting Without Diagnostics

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Page Restore and Recovery 133 General Requirements 192 Japanese Power Cord Requirements Ethernet BNC 187 Country-Specific Requirements 193 Minitower models 194 Small form factor models 195 Installing and Customizing the Software Installing the Operating System Installing or Upgrading Device Drivers Windows systems Downloading Microsoft Windows UpdatesAccessing Disk Image ISO Files Protecting the Software HP Pro 2110 Computer Setup F10 Utilities Computer setup utility differs for the different models Using Computer Setup F10 Utilities HP Pro 2110 Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-Main2Computer Setup-Main Computer Setup-Advanced 3Computer Setup-Advanced Computer Setup-Boot 4Computer Setup-Boot Computer Setup-Power 5Computer Setup-Power Computer Setup-PC Health Computer Setup-Exit6Computer Setup-PC Health 7Computer Setup-Exit HP Pro 3120 Computer Setup F10 Utilities 8Computer Setup-Main Option Description System TimeSystem Date Language 1st Drive 2nd Drive3rd Drive 4th Drive 9Computer Setup-Advanced 10Computer Setup-Power Boot Priority 11Computer Setup-BootPriority HP Pro 3125 Computer Setup F10 Utilities 12Computer Setup-Exit 13Computer Setup-Main 1st Drive Password Onboard Audio 14Computer Setup-AdvancedSATA1 Controller 15Computer Setup-Power 16Computer Setup-BootNX No Execute Technology Computer Setup-Boot 17Computer Setup-Exit HP Pro 3130 Computer Setup F10 Utilities 18Computer Setup-Main 1st Drive 19Computer Setup-Advanced Password 20Computer Setup-Power Onboard VideoMemory Size Onboard 21Computer Setup-Boot F10 Setup 22Computer Setup-Exit Serial ATA Hard Drive Characteristics Sata Hard DrivesSata Hard Drive Cables Sata Data Cable Smart ATA Drives Hard Drive CapacitiesPage Minitower Chassis DesignationMinitower and small form factor chassis are available Small Form Factor Electrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Grounding the Work AreaStatic Shielding Protection Levels Method Voltage Operating Guidelines Recommended Materials and Equipment General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine Care Service Considerations Cleaning the MonitorCleaning the Mouse Power Supply Fan Cables and Connectors Tools and Software RequirementsScrews Hard Drives Lithium Coin Cell Battery Removal and Replacement Procedures Minitower MT Chassis Preparation for Disassembly Access Panel Front Bezel Bezel Blanks MemoryDDR3-SDRAM DIMMs Model Number Maximum MemoryPage Populating Dimm Sockets Dimm Socket Locations HP Pro Dimm Socket Locations HP Pro Description Socket Color Insertion Order 5DIMM Socket Locations HP Pro Memory Dimm Socket Locations HP Pro 6DIMM Socket Locations HP Pro Installing Memory Modules Page Expansion Cards Expansion Slot Locations 9Expansion Slot Locations HP Pro Expansion Slot Locations 13Removing a PCI Express x1 Expansion Card Expansion Cards Page Page Cable Management Connector Name Connector Color Description Cable Connections ATX1 Drives Drive Positions Installing Additional Drives System Board Connector System Board Label Color 5System Board Drive Connections HP Pro 19System Board Drive Connections HP Pro 6System Board Drive Connections HP Pro 20System Board Drive Connections HP Pro 7System Board Drive Connections HP Pro Removing an Optical Drive Removing an Internal 3.5-inch Hard Drive Page 27Removing the Hard Drive Drives Front I/O and USB Panel Housing Assembly Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive on System Fan Heat sink assembly Processor Page Page Power Supply 8Model 3120 power supply cable connections9Model 3125 power supply cable connections 10Model 3130 power supply cable connections 10Model 3130 power supply cable connections Country power supply settings Country Voltage setting 11Country power supply settings System BoardPage Battery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Preparation for Disassembly Access Panel Front Bezel Installing Additional Memory DIMMs 3DIMM Socket Locations HP Pro 4DIMM Socket Locations HP Pro Dimm Socket Locations HP Pro 5DIMM Socket Locations HP Pro Installing DIMMs Page 7Expansion Slot Locations HP Pro Expansion Cards 8Expansion Slot Locations HP Pro 4Expansion Slot Locations 12Removing a PCI or PCI Express x1 Expansion Card 100 Page Page System Fan Cable Management Atxpower 106 Optical Drive Eject Button Page 19Drive Positions 5Drive Positions Installing and Removing Drives SATA3 not used 21System Board Drive Connections HP Pro 112 22System Board Drive Connections HP Pro 8System Board Drive Connections HP Pro Removing the Hard Drive Remove the optical drive Removing the Optical Drive on 28Hard drive screws Front I/O Assembly Page Power Switch/LED Assembly 34Removing the power switch 120 Page Heat sink Processor Page Page 9HP Pro 2110, 3120, and 3130 power supply cable connections Page System Board Page Battery Lift the battery out of its holder 40Removing the battery from a type 2 holder BatteryPage Microsoft System Restore System Recovery System Recovery Options System Recovery from the Windows Start Menu System Recovery at System Startup System Recovery from Recovery Discs Recovery Discs Choosing Recovery Discs Creating Recovery Discs Hewlett-Packard Vision Diagnostics Accessing HP Vision Diagnostics Survey Tab Test Tab Status Tab Errors Tab History Tab Downloading the Latest Version of HP Vision Diagnostics Saving and Printing Information in HP Vision DiagnosticsHelp Tab Click the Diagnostic link Click the Download button Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Page Computer will not turn on or start Cause Solution Solving General ProblemsClick Start Task Manager Computer shuts down automatically Cause Solution 148 Troubleshooting Without DiagnosticsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution 150 Troubleshooting Without Diagnostics Solving Diskette Problems Diskette drive light stays on Cause SolutionDiskette drive cannot write to a diskette Cause Solution Cannot format diskette Cause Solution 152 Troubleshooting Without Diagnostics Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Solving Hard Drive Problems Hard drive error occurs Cause SolutionDisk transaction problem Cause Solution Drive not found identified Cause Solution 154 Troubleshooting Without Diagnostics Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Solving Media Card Reader Problems 155 Computer’s software is used to safely eject the card 156 Troubleshooting Without Diagnostics Solving Display ProblemsBlank screen no video Cause Solution Image is not centered Cause Solution Dim characters Cause SolutionSelect ImageControl/ Horizontal Position or Vertical 158 Troubleshooting Without Diagnostics Out of Range displays on screen Cause Solution Solving Audio Problems Enable digital CD audio for this CD-ROM device is Line-in jack is not functioning properly Cause Solution 160 Troubleshooting Without DiagnosticsSound cuts in and out Cause Solution Solving Printer Problems Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer is offline Cause Solution Solving Keyboard and Mouse Problems 162 Troubleshooting Without DiagnosticsCursor will not move using the arrow keys on the keypad Cause Solution Solving Keyboard and Mouse Problems 163 Optical mouse does not track cursor well Cause Solution 164 Troubleshooting Without Diagnostics Cursor moves too fast or too slow Cause SolutionClick Start Control Panel Hardware Sound Mouse Solving Hardware Installation Problems 165 Solving Hardware Installation ProblemsNew device does not work Cause Solution 166 Troubleshooting Without Diagnostics Click Hardware and Sound Click Device Manager Solving Network Problems Network status link light never flashes Cause Solution 168 Troubleshooting Without DiagnosticsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems 170 Troubleshooting Without DiagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution 172 Troubleshooting Without Diagnostics Cannot eject compact disc tray-load unit Cause Solution Try a different brand of media. Quality varies widely Solving USB Flash Drive Problems 174 Troubleshooting Without DiagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Front Panel Component Problems Solving Front Panel Component Problems 175 176 Troubleshooting Without Diagnostics Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access Problems 177 Windows VistaClick Network and Internet Click Internet Options 178 Troubleshooting Without Diagnostics Click on System and MaintenanceClick on Hardware and Sound Click on Device Manager Solving Software Problems Contacting Customer Support Post Text Messages Post Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Interpreting Post Diagnostic Audible Codes Post Error Messages2Diagnostic Audible Codes Opened Warning item and select Clear Duration of each beep or pause is defined below Beep/Pause Type Action Resetting the Password Jumper Cmos Clearing and Resetting the Cmos Password Security and Resetting Cmos Connector and Icon Pin Signal Connector and Icon 1/8 miniphone Pin SignalEthernet BNC Microphone Pin Power for CPU Appendix a Connector Pin AssignmentsHeadphone Line-in Audio Pin Power ConnectorPin Signal Signal Pin X1, x4, x8, and x16 PCI Express Connector Pin a Signal PCI Express X1, x4, x8, and x16 PCI Express Connector Pin B Signal Japanese Power Cord Requirements General Requirements Country-Specific Requirements Country Accrediting Agency Appendix C Specifications Minitower models Small form factor models Rated Input Current maximum Country power cord set 193 Country power supply SettingsHP Pro 105 106 Cable management System Board 61, 62, 105 Locations Power supply cable Connections System board drive Connectors HP Pro Dimm socket locationsLocations 55 Power supply cable Connections 176 Keyboard 162 Media Card Reader 154 Index Resetting Sata