Maintenance & Service Guide
Maintenance & Service Guide
Iii
About This Book
Iv About This Book
Table of contents
Serial ATA Sata Drive Guidelines and Features
Page
Restore and Recovery 133
Ethernet BNC 187
General Requirements 192 Japanese Power Cord Requirements
Minitower models 194 Small form factor models 195
Country-Specific Requirements 193
Installing the Operating System
Installing and Customizing the Software
Downloading Microsoft Windows Updates
Installing or Upgrading Device Drivers Windows systems
Accessing Disk Image ISO Files
Protecting the Software
Computer setup utility differs for the different models
HP Pro 2110 Computer Setup F10 Utilities
HP Pro 2110 Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup-Main
Computer Setup F10 Utility
2Computer Setup-Main
3Computer Setup-Advanced
Computer Setup-Advanced
4Computer Setup-Boot
Computer Setup-Boot
5Computer Setup-Power
Computer Setup-Power
Computer Setup-Exit
Computer Setup-PC Health
6Computer Setup-PC Health
7Computer Setup-Exit
HP Pro 3120 Computer Setup F10 Utilities
Option Description System Time
8Computer Setup-Main
System Date
Language
2nd Drive
1st Drive
3rd Drive
4th Drive
9Computer Setup-Advanced
10Computer Setup-Power
11Computer Setup-Boot
Boot Priority
Priority
12Computer Setup-Exit
HP Pro 3125 Computer Setup F10 Utilities
13Computer Setup-Main
1st Drive
14Computer Setup-Advanced
Password Onboard Audio
SATA1 Controller
16Computer Setup-Boot
15Computer Setup-Power
NX No Execute
Technology
17Computer Setup-Exit
Computer Setup-Boot
HP Pro 3130 Computer Setup F10 Utilities
18Computer Setup-Main
1st Drive
Password
19Computer Setup-Advanced
Onboard Video
20Computer Setup-Power
Memory Size
Onboard
F10 Setup
21Computer Setup-Boot
22Computer Setup-Exit
Sata Hard Drives
Serial ATA Hard Drive Characteristics
Sata Hard Drive Cables
Sata Data Cable
Hard Drive Capacities
Smart ATA Drives
Page
Chassis Designation
Minitower
Minitower and small form factor chassis are available
Small Form Factor
Generating Static
Electrostatic Discharge Information
Preventing Electrostatic Damage to Equipment
Relative Humidity Event 55% 40% 10%
Grounding the Work Area
Personal Grounding Methods and Equipment
Static Shielding Protection Levels
Method Voltage
Recommended Materials and Equipment
Operating Guidelines
Cleaning the Computer Case
General Cleaning Safety Precautions
Cleaning the Keyboard
Routine Care
Cleaning the Monitor
Service Considerations
Cleaning the Mouse
Power Supply Fan
Tools and Software Requirements
Cables and Connectors
Screws
Hard Drives
Lithium Coin Cell Battery
Preparation for Disassembly
Removal and Replacement Procedures Minitower MT Chassis
Access Panel
Front Bezel
Memory
Bezel Blanks
DDR3-SDRAM DIMMs
Model Number Maximum Memory
Page
Dimm Socket Locations HP Pro
Populating Dimm Sockets
Description Socket Color Insertion Order
Dimm Socket Locations HP Pro
5DIMM Socket Locations HP Pro Memory
Dimm Socket Locations HP Pro
6DIMM Socket Locations HP Pro
Installing Memory Modules
Page
Expansion Slot Locations
Expansion Cards
9Expansion Slot Locations HP Pro
Expansion Slot Locations
13Removing a PCI Express x1 Expansion Card Expansion Cards
Page
Page
Cable Management
Cable Connections
Connector Name Connector Color Description
ATX1
Drive Positions
Drives
Installing Additional Drives
5System Board Drive Connections HP Pro
System Board Connector System Board Label Color
6System Board Drive Connections HP Pro
19System Board Drive Connections HP Pro
7System Board Drive Connections HP Pro
20System Board Drive Connections HP Pro
Removing an Optical Drive
Removing an Internal 3.5-inch Hard Drive
Page
27Removing the Hard Drive Drives
Front I/O and USB Panel Housing Assembly
Remove the optical drive Removing an Optical Drive on
Power Switch/LED Assembly
System Fan
Heat sink assembly
Processor
Page
Page
8Model 3120 power supply cable connections
Power Supply
9Model 3125 power supply cable connections
10Model 3130 power supply cable connections
10Model 3130 power supply cable connections
Country Voltage setting
Country power supply settings
System Board
11Country power supply settings
Page
Battery
Type 2 Battery Holder
Type 1 Battery Holder
Type 3 Battery Holder
Preparation for Disassembly
Access Panel
Front Bezel
DIMMs
Installing Additional Memory
3DIMM Socket Locations HP Pro
4DIMM Socket Locations HP Pro
Dimm Socket Locations HP Pro
5DIMM Socket Locations HP Pro
Installing DIMMs
Page
7Expansion Slot Locations HP Pro Expansion Cards
8Expansion Slot Locations HP Pro
4Expansion Slot Locations
12Removing a PCI or PCI Express x1 Expansion Card 100
Page
Page
System Fan
Cable Management
Atxpower
106
Optical Drive Eject Button
Page
5Drive Positions
19Drive Positions
Installing and Removing Drives
SATA3 not used
112
21System Board Drive Connections HP Pro
8System Board Drive Connections HP Pro
22System Board Drive Connections HP Pro
Removing the Hard Drive
Remove the optical drive Removing the Optical Drive on
28Hard drive screws
Front I/O Assembly
Page
Power Switch/LED Assembly
34Removing the power switch 120
Page
Heat sink
Processor
Page
Page
9HP Pro 2110, 3120, and 3130 power supply cable connections
Page
System Board
Page
Battery
40Removing the battery from a type 2 holder Battery
Lift the battery out of its holder
Page
System Recovery
Microsoft System Restore
System Recovery from the Windows Start Menu
System Recovery Options
System Recovery from Recovery Discs
System Recovery at System Startup
Choosing Recovery Discs
Recovery Discs
Creating Recovery Discs
Accessing HP Vision Diagnostics
Hewlett-Packard Vision Diagnostics
Survey Tab
Status Tab
Test Tab
History Tab
Errors Tab
Saving and Printing Information in HP Vision Diagnostics
Downloading the Latest Version of HP Vision Diagnostics
Help Tab
Click the Download button
Click the Diagnostic link
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Helpful Hints
Page
Solving General Problems
Computer will not turn on or start Cause Solution
Click Start Task Manager
148 Troubleshooting Without Diagnostics
Computer shuts down automatically Cause Solution
Computer date and time display is incorrect Cause Solution
Poor performance is experienced Cause Solution
Cannot remove computer cover or access panel Cause Solution
150 Troubleshooting Without Diagnostics
Diskette drive light stays on Cause Solution
Solving Diskette Problems
Diskette drive cannot write to a diskette Cause Solution
Cannot format diskette Cause Solution
Problem has occurred with a disk transaction Cause Solution
152 Troubleshooting Without Diagnostics
Diskette drive cannot read a diskette Cause Solution
Invalid system disk message is displayed Cause Solution
Hard drive error occurs Cause Solution
Solving Hard Drive Problems
Disk transaction problem Cause Solution
Drive not found identified Cause Solution
Solving Media Card Reader Problems
154 Troubleshooting Without Diagnostics
Can not write to the media card Cause Solution
Computer’s software is used to safely eject the card
Solving Media Card Reader Problems 155
Solving Display Problems
156 Troubleshooting Without Diagnostics
Blank screen no video Cause Solution
Dim characters Cause Solution
Image is not centered Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Out of Range displays on screen Cause Solution
158 Troubleshooting Without Diagnostics
Enable digital CD audio for this CD-ROM device is
Solving Audio Problems
160 Troubleshooting Without Diagnostics
Line-in jack is not functioning properly Cause Solution
Sound cuts in and out Cause Solution
Printer will not turn on Cause Solution
Solving Printer Problems
Printer prints garbled information Cause Solution
Printer is offline Cause Solution
162 Troubleshooting Without Diagnostics
Solving Keyboard and Mouse Problems
Cursor will not move using the arrow keys on the keypad
Cause Solution
Optical mouse does not track cursor well Cause Solution
Solving Keyboard and Mouse Problems 163
Cursor moves too fast or too slow Cause Solution
164 Troubleshooting Without Diagnostics
Click Start Control Panel Hardware
Sound Mouse
Solving Hardware Installation Problems
Solving Hardware Installation Problems 165
New device does not work Cause Solution
Click Hardware and Sound Click Device Manager
166 Troubleshooting Without Diagnostics
Solving Network Problems
168 Troubleshooting Without Diagnostics
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause Solution
New network card will not boot Cause Solution
170 Troubleshooting Without Diagnostics
Solving Memory Problems
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
Movie will not play in the DVD drive Cause Solution
Solving CD-ROM and DVD Problems
Cannot eject compact disc tray-load unit Cause Solution
172 Troubleshooting Without Diagnostics
Try a different brand of media. Quality varies widely
174 Troubleshooting Without Diagnostics
Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
System will not boot from USB flash drive Cause Solution
Solving Front Panel Component Problems 175
Solving Front Panel Component Problems
Solving Internet Access Problems
176 Troubleshooting Without Diagnostics
Unable to connect to the Internet Cause Solution
Windows Vista
Solving Internet Access Problems 177
Click Network and Internet
Click Internet Options
Click on System and Maintenance
178 Troubleshooting Without Diagnostics
Click on Hardware and Sound
Click on Device Manager
Solving Software Problems
Contacting Customer Support
Post Text Messages
Post Text Messages
1Numeric Codes and Text Messages
Control panel message Description Recommended action
Post Error Messages
Interpreting Post Diagnostic Audible Codes
2Diagnostic Audible Codes
Opened Warning item and select Clear
Beep/Pause Type Action
Duration of each beep or pause is defined below
Cmos
Resetting the Password Jumper
Clearing and Resetting the Cmos
Password Security and Resetting Cmos
Connector and Icon 1/8 miniphone Pin Signal
Connector and Icon Pin Signal
Ethernet BNC
Microphone
Appendix a Connector Pin Assignments
Pin Power for CPU
Headphone
Line-in Audio
Connector
Pin Power
Pin Signal
Signal Pin
PCI Express
X1, x4, x8, and x16 PCI Express Connector Pin a Signal
X1, x4, x8, and x16 PCI Express Connector Pin B Signal
General Requirements
Japanese Power Cord Requirements
Country Accrediting Agency
Country-Specific Requirements
Minitower models
Appendix C Specifications
Rated Input Current maximum
Small form factor models
193 Country power supply Settings
Country power cord set
HP Pro 105 106 Cable management
System Board 61, 62, 105
System board drive Connectors HP Pro Dimm socket locations
Locations Power supply cable Connections
Locations 55 Power supply cable Connections
176 Keyboard 162 Media Card Reader 154 Index
Sata
Resetting