HP E1Y97UT 11.6' E1Y97UT#ABA manual Solving Keyboard and Mouse Problems, Select Shut Down

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

Keyboard commands and typing are not recognized by the computer.

Cause	Solution
Keyboard connector is not properly connected.	1. On the Windows 7 Desktop, click Start > Shut Down.
	On the Windows Vista Desktop, click Start, click the
	arrow on the lower right corner of the Start menu, then
	select Shut Down.
	2. After the shutdown is complete, reconnect the keyboard
	to the back of the computer and restart the computer.
Program in use has stopped responding to commands.	Shut down your computer using the mouse and then restart the
	computer.
Keyboard needs repairs.	See the Worldwide Limited Warranty for terms and
	conditions.
Computer is in standby mode.	Press the power button to resume from standby mode.
	CAUTION: When attempting to resume from standby
	mode, do not hold down the power button for more than four
	seconds. Otherwise, the computer will shut down and you will
	lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause	Solution

The Num Lock key may be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.

Wireless keyboard does not work after installation or is not detected.

Cause	Solution
Keyboard is not synchronized with the receiver.	Synchronize the keyboard and receiver. Refer to the
	documentation included with the keyboard for instructions.
Keyboard is out of range of the receiver.	Place the keyboard closer to the receiver.
Keyboard batteries are not installed or too weak.	Install or replace the keyboard batteries.

162 Chapter 9 Troubleshooting Without Diagnostics