Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.
Keyboard commands and typing are not recognized by the computer.
Cause | Solution |
|
|
Keyboard connector is not properly connected. | 1. On the Windows 7 Desktop, click Start > Shut Down. |
| On the Windows Vista Desktop, click Start, click the |
| arrow on the lower right corner of the Start menu, then |
| select Shut Down. |
| 2. After the shutdown is complete, reconnect the keyboard |
| to the back of the computer and restart the computer. |
|
|
Program in use has stopped responding to commands. | Shut down your computer using the mouse and then restart the |
| computer. |
|
|
Keyboard needs repairs. | See the Worldwide Limited Warranty for terms and |
| conditions. |
|
|
Computer is in standby mode. | Press the power button to resume from standby mode. |
| CAUTION: When attempting to resume from standby |
| mode, do not hold down the power button for more than four |
| seconds. Otherwise, the computer will shut down and you will |
| lose any unsaved data. |
| |
Cursor will not move using the arrow keys on the keypad. | |
|
|
Cause | Solution |
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.
Wireless keyboard does not work after installation or is not detected.
Cause | Solution |
|
|
Keyboard is not synchronized with the receiver. | Synchronize the keyboard and receiver. Refer to the |
| documentation included with the keyboard for instructions. |
|
|
Keyboard is out of range of the receiver. | Place the keyboard closer to the receiver. |
|
|
Keyboard batteries are not installed or too weak. | Install or replace the keyboard batteries. |
|
|
162 | Chapter 9 Troubleshooting Without Diagnostics |