Unable to connect to the Internet.
Cause | Solution | ||
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IP address is not configured properly. | Contact your ISP for the correct IP address. | ||
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Cookies are corrupted. (A “cookie” is a small piece of | Windows Vista | ||
information that a Web server can store temporarily with the | 1. | Select Start > Control Panel. | |
Web browser. This is useful for having the browser remember | |||
some specific information that the Web server can later | 2. | Click Network and Internet. | |
retrieve.) | |||
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| 3. | Click Internet Options. | |
| 4. | In the Browsing history section on the General tab, | |
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| click the Delete button. | |
| 5. | Click the Delete cookies button. | |
| Windows 7 | ||
| 1. | Select Start > Control Panel. | |
| 2. | Click Network and Internet. | |
| 3. | Click Internet Options. | |
| 4. | In the Browsing history section on the General tab, | |
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| click the Delete button. | |
| 5. | Select the Cookies check box and click the Delete | |
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| button. | |
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Cannot automatically launch Internet programs. |
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Cause | Solution | ||
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You must log on to your ISP before some programs will start. | Log on to your ISP and launch the desired program. | ||
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Solving Internet Access Problems | 177 |