Cursor will not move using the arrow keys on the keypad.
Cause | Solution |
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.
Cannot remove computer cover or access panel.
Cause | Solution |
Smart Cover Lock, featured on some computers, is locked.
Unlock the Smart Cover Lock using Computer Setup.
The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN
Poor performance is experienced.
Cause | Solution | |
|
|
|
Processor is hot. | 1. | Make sure airflow to the computer is not blocked. Leave |
|
| a |
|
| computer and above the monitor to permit the required |
|
| airflow. |
| 2. | Make sure fans are connected and working properly |
|
| (some fans only operate when needed). |
| 3. | Make sure the processor heatsink is installed properly. |
|
| |
Hard drive is full. | Transfer data from the hard drive to create more space on the | |
| hard drive. | |
|
| |
Low on memory. | Add more memory. | |
|
| |
Hard drive fragmented. | Defragment hard drive. | |
|
| |
Program previously accessed did not release reserved memory | Restart the computer. | |
back to the system. |
|
|
|
| |
Virus resident on the hard drive. | Run virus protection program. | |
|
|
|
Too many applications running. | 1. | Close unnecessary applications to free up memory. |
| 2. | Add more memory. Some applications run in the |
|
| background and can be closed by |
corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > All Programs > Accessories > Run (Windows Vista and Windows 7) and type msconfig. On the Startup tab of the System Configuration Utility, clear applications that you do not want to launch automatically.
Solving General Problems 149