Table 1. Where to find DS4000 installation and configuration procedures (continued)
| Installation task | Where to find information or procedures | |
|
|
| |
16 | Configure arrays and | v DS4000 Storage Manager Installation and Host Support | |
| logical drives | Guide for AIX, | |
|
| ||
17 | Configure host | v DS4000 Storage Manager Installation and Host Support | |
| partitions | Guide for Windows 2000/Server 2003/2008, NetWare, | |
|
| VMWare ESX Server, and Linux | |
18 | Verify host access to | ||
v IBM System Storage Quick Start Guide, Quick reference for | |||
| DS4000 storage | ||
|
| the DS4700 and DS4200, Sections 2, 3, and 4 also for | |
|
| installing the EXP810 and EXP420 | |
|
| v IBM System Storage Quick Start Guide, Quick reference for | |
|
| the DS4800 | |
|
| v DS4000 Storage Manager online help |
Getting information, help, and service
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, take these steps to try to solve the problem yourself:
vCheck all cables to make sure that they are connected.
vCheck the power switches to make sure that the system is turned on.
vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.
vCheck for technical information, hints, tips, and new device drivers at the IBM support Web site pages that are listed in this section.
vUse an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the DS4000 Storage Manager online help or in the documents that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most subsystems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available in the documents that come with your system. This includes printed books, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
xxviIBM System Storage DS4700 Express Storage Subsystem: Installation, User’s and Maintenance Guide
