Table 51. Symptom-to-FRU index (continued)

Problem

 

 

 

indicator

Component

Possible cause

Possible solutions

 

 

 

 

All green LEDs

All CRUs

Subsystem power is

Check that all storage subsystem

are off

 

off

power cables are plugged in and

 

 

 

the power switches are on. If

 

 

 

applicable, check that the main

 

 

 

circuit breakers for the rack are

 

 

 

powered on.

 

 

 

 

 

 

AC power failure

Check the main circuit breaker

 

 

 

and ac outlet.

 

 

 

 

 

 

Power supply failure

Replace the power supply.

 

 

 

 

 

 

Operating

Cool down the environment.

 

 

environment is too

 

 

 

hot

 

 

 

 

 

Amber LED is

Drive CRUs

Drive identity is in

No corrective action needed.

flashing

(Fault LED lit)

process

 

 

 

 

 

 

RAID controller

An FC loop

Use the Read Link Status

 

port bypass

initialization process

window in the Storage Manager

 

 

(LIP) is being

Client Subsystem Management

 

 

generated in the

window and the storage

 

 

drive loop due to a

subsystem event logs to isolate

 

 

faulty component.

the faulty component.

 

 

 

 

 

Controller drive

The enclosure

Use the Recovery Guru menu

 

port bypass

speed was set to 4

function in the Storage Manager

 

LED

Gbps but the SFP

Client Subsystem Management

 

 

inserted in the

window to verify the problem and

 

 

controller drive SFP

replace the SFP with a 4 Gbps

 

 

port does not

SFP.

 

 

operate at 4 Gbps.

 

 

 

 

 

 

General Fault

An intermittent

Use the Recovery Guru menu

 

LED (located

failure in the

function in the Storage Manager

 

on the front of

DS4700

Client Subsystem Management

 

the storage

ExpressStorage

window to diagnose the problem.

 

subsystem)

Subsystem

 

 

 

configuration. The

 

 

 

problem could be

 

 

 

directly related to

 

 

 

the hardware in the

 

 

 

configuration (hard

 

 

 

drive or bad cable)

 

 

 

or indirectly related

 

 

 

to the DS4700

 

 

 

Express Storage

 

 

 

Subsystem

 

 

 

configuration (such

 

 

 

as a fibre channel

 

 

 

host bus adapter

 

 

 

failure in the host

 

 

 

server or the fibre

 

 

 

channel switch in

 

 

 

the SAN causing

 

 

 

LUNs to be on a

 

 

 

non-preferred path.)

 

 

 

 

 

186IBM System Storage DS4700 Express Storage Subsystem: Installation, User’s and Maintenance Guide

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IBM DS4700 manual Sfp