Appendix B

Frequently Asked Questions

If you encounter a problem with your WorkPad c3 companion, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following:

The README file and HelpNotes located in the folder where you installed the Palm™ Desktop for IBM WorkPad on your computer (or on your installation CD)

The Palm Desktop for IBM WorkPad online Help

The most recent WorkPad c3 companion HelpNotes on your regional web site

If you are still having problems, contact your local IBM HelpCenter for technical support. See “Product Registration and Getting Help by Telephone” later in this Appendix.

Note: Thousands of third-party add-on applications have been written for the Palm Computing® platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.

Software installation problems

Problem

When I install Palm Desktop for IBM WorkPad I get an error that a modem is attached to my serial port, but there is no modem attached.

Solution

Take your companion out of the cradle and install again.

Appendix B

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IBM WORKPADC3 manual Appendix B, Software installation problems, Problem, Solution