Appendix B, Software installation problems, Problem | IBM WORKPADC3

Appendix B

Frequently Asked Questions

If you encounter a problem with your WorkPad c3 companion, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following:

■The README file and HelpNotes located in the folder where you installed the Palm™ Desktop for IBM WorkPad on your computer (or on your installation CD)

■The Palm Desktop for IBM WorkPad online Help

■The most recent WorkPad c3 companion HelpNotes on your regional web site

If you are still having problems, contact your local IBM HelpCenter for technical support. See “Product Registration and Getting Help by Telephone” later in this Appendix.

Note: Thousands of third-party add-on applications have been written for the Palm Computing® platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.

Software installation problems

Problem

When I install Palm Desktop for IBM WorkPad I get an error that a modem is attached to my serial port, but there is no modem attached.

Solution

Take your companion out of the cradle and install again.

Appendix B

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Image 191

IBM WORKPADC3 manual Appendix B, Software installation problems, Problem, Solution

Contents

Handbook for WorkPad c3 PC Companion Disclaimer and Limitation of Liability Copyright Contents Using Your Basic Applications Advanced HotSync Operations Communicating Using Your CompanionSetting Preferences for Your Companion Appendix a Maintaining Your Companion Appendix B Frequently Asked Questions Appendix C Creating a Custom Expense Report Appendix D Non-ASCII Characters for Login ScriptsWarranty and Other Product Information Handbook for the WorkPad c3 PC Companion About This Book About This Book Getting to know your WorkPad c3 companion What is a WorkPad c3 companion?Chapter Optional equipment Upgrade informationSystem requirements Minimum requirements Locating front panel controls WorkPad c3 components Using the onscreen contrast control Using the backlight IR port Reset buttonLocating back panel components Side channels Chapter Recharging the battery With Palm Desktop for IBM WorkPad, you can do the following Palm Desktop software for IBM WorkPadViewing data while in the cradle Installing Palm Desktop for IBM WorkPad Using your companion with another PIM Tap with the stylus to get things done Tapping and typing Icons Abc Elements of the companion interfaceMenu bar Opening applications Using menus Choosing a menu Graffiti menu commands Displaying online tips CommandThree ways to enter data Graffiti writing Onscreen keyboard Press the Memo Pad application button Tap New Importing data Using Palm Desktop for IBM WorkPad Customizing your companion Tap a month Tap the current date Writing Graffiti characters Using Graffiti writing to enter data Lift stylus here Start stroke at heavy dot Graffiti tips Graffiti alphabet Caps Lock Writing capital lettersWriting numbers Caps Shift Number Graffiti numbersWriting punctuation marks Additional Graffiti punctuation Writing symbols and extended characters Additional non-English characters Writing accented charactersAccent strokes Next Field Address Book only Navigation strokesGraffiti ShortCuts Move cursor right Move cursor left Entry ShortCut Using your computer keyboard Using the onscreen keyboard Importing data Chapter Entering Data in Your WorkPad c3 Companion Categorizing applications Using the Applications LauncherSwitching between applications Selecting applications Changing the Applications Launcher display Choosing preferences Installing add-on applications Installing and removing applications Chapter Installing games Removing Palm Desktop for IBM WorkPad Removing applications Security, you can do the following Assigning a passwordSecurity Locking your companion Changing or deleting a password Recovering from a forgotten password Using Your Basic Applications Date Book, you can do the following Overview of basic applicationsDate Book Address Book, you can do the following Address Book To Do List, you can do the following To Do List Calculator, you can do the following Memo PadCalculator Memo Pad, you can do the following Expense, you can do the following Expense Editing records Common tasksCreating records Edit menu Entering text Graffiti Help Deleting recordsOther ways to delete records Keyboard Exchanging and updating data HotSync operations Purging records Performing a HotSync operation for the first time Using Your Basic Applications Categorizing records Default categories Tap Edit Categories Tap New To rename a category Looking up Address Book records Finding records Using Find Using Phone Lookup Looking up names to add to expense records Phone Lookup tips Sorting lists of records Hiding private records Making records private Tap the Applications icon Tap Security Tap Hide Attaching notes Choosing fonts Scheduling an event Application-specific tasks Tap the time of an event To schedule an event for another day Tap a blank area on the screen to deselect the untimed event Rescheduling an event Setting an alarm for an event Scheduling repeating or continuous events Changing the Date Book view Tap the Week View button Spotting event conflicts Working in Month View Record menu Options menu Date Book menus, preferences, and display options Using Your Basic Applications Book Preferences Creating an Address Book entry Next Field Selecting types of phone numbers Address Book menus Changing Address Entry details Options menus Record menus Book Setting priority Changing To Do List item details Checking off a To Do List item Setting a due date To Do Show Options Categories To Do List menusShow Due Dates Show Priorities Reviewing memos Memo Pad menus Pad Recent Calculations Calculator Calculator menusAbout Tap the Applications icon Tap Expense Tap New Entering receipt details Changing the date of an Expense item Customizing the Currency pick list Defining a custom currency symbol Show currency Show OptionsSort by Distance Creating or printing an expense report Transferring your data to Microsoft Excel Using expense report templates Using Your Basic Applications Record menu Expense menus Options menu Communicating Using Your Companion Mail, you can do the following Setting up Mail on the desktop Desktop DefaultSynchronize Files Viewing e-mail items Synchronizing Mail with your E-Mail applicationOpening the Mail application on your companion Displaying full header information Creating e-mail items To create an e-mail item Chapter Looking up an address Adding details to e-mail items Sending a blind carbon copy Setting a priority Adding a signature to your e-mail item Requesting confirmations Storing e-mail to be sent laterEditing unsent e-mail Draft e-mail Filing e-mail Removing e-mail from the Deleted folder Deleting e-mail Folders Purging deleted e-mailMessage List options Subject Date columnSorting the Message List Sender Send Only HotSync optionsAll Unread Creating special filtersFilter Containing Ignoring or receiving e-mailIgnore Messages Defining filter strings High-priority e-mail Truncating e-mail items Message menus Mail menus Beaming information Tips on beaming information Advanced HotSync Operations Selecting HotSync setup options Desktop for IBM When PalmAlways available Available only Speed Serial Port Customizing HotSync application settings Chapter Preparing your computer Conducting a HotSync operation via modem Modem Setup StringPreparing your companion To prepare your companion for a modem HotSync operation Selecting the conduits for a modem HotSync operation Performing a HotSync operation via a modem Connecting to your company’s dial-in serverConducting a HotSync operation via a network To prepare your computer for a network HotSync operation Creating a user profile Using File Link To create a user profile To use a profile for the first-time HotSync operation Preferences screens, you can do the following Viewing preferences Pen preferences Buttons preferences Beam Data BacklightTurn Off & Lock HotSync buttons preferences Digitizer preferencesFormats preferences Time, date, week start, and numbers formats Country default General preferences Auto-off delayCradle settings Beam Receive System, alarm, and game sounds Modem preferences Network preferences and TCP/IP software Selecting a service Entering a user name Entering a password Entering a prefix Adding telephone settings Disabling Call Waiting Using a calling card Creating additional service templates Connecting to your service Idle timeout Adding detailed information to a service template Defining primary and secondary DNS IP address Send CR Creating a login scriptWait For Send Deleting a service template Displaying expanded Service Connection Progress messages Network preferences menu commandsTCP/IP troubleshooting Service menu Options menu Adding a DNS number Owner preferences Creating a ShortCut ShortCuts preferences Deleting a ShortCut Editing a ShortCut Setting Preferences for Your Companion Caring for your companion Appendix a Battery considerations Performing a soft reset Resetting your companion Performing a hard reset Appendix a Maintaining Your Companion Appendix B Software installation problemsProblem Solution Problem Solution Operating problems Tapping and writing problems Application problems HotSync problems Frequently Asked Questions Appendix B Frequently Asked Questions Beaming problems Recharging problems Password problems Before You Call for Service Getting Help, Service, and InformationHardware Warranty Summary Product Registration and Getting Help by Telephone Getting Customer Support and ServicePurchasing Additional Services Country Name United States Frequently Asked Questions About mapping tables Appendix C Customizing existing sample templates Labels Determining the layout of the Expense Report Sections Analyzing your custom Expense Report Programming the mapping table Table with four sections Creating a Custom Expense Report Page Trip Using applications other than Microsoft ExcelExpense file details Trips Carriage return and line feed Appendix DUse of char Literal characters Product warranties Warranty Other Product Information Part 1 General Terms IBM U.K. Statement of WarrantyIBM Warranty For Machines Extent of Warranty Warranty Service Items Not Covered by Warranty Limitation of Liability Production Status Asia Pacific IBM U.K. Statement Of Warranty Part 2 Country-unique Terms EUROPE, Middle EAST, Africa Emea Page North America Part 1 General Terms Items Not Covered by Warranty Production Status Asia Pacific EUROPE, Middle EAST, Africa Emea Page South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Limi Year 2000 Readiness and Instructions IBM WorkPad Electronic Emissions NoticesTrademarks Federal Communications Commission FCC Statement Statement of Conformity Canadian ICES-003 Statement UL/CSA Statement Page Index Index See also PIM Digitizer 14, 154 Index Index Index PIM See also Deleting Index Index