Getting Help, Service, and Information | IBM WORKPADC3 specification

Getting Help, Service, and Information

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you.

See the IBM WorkPad Home Page at:

http://www.pc.ibm.com/workpad.

Help is also available from bulletin boards and online services, as well as by fax and telephone. This section provides information about these sources. Services available and telephone numbers listed are subject to change without notice.

Hardware Warranty Summary

When you purchase an IBM hardware product, you get comprehensive warranty coverage. During the IBM hardware product warranty period, you may call the IBM HelpCenter for hardware product assistance. See “Product Registration and Getting Help by Telephone” later in this Appendix for a list of numbers.

Be sure to retain your proof of purchase to obtain warranty service. For additional information, refer to the IBM warranty statement included with your product or available from your reseller.

Before You Call for Service

Many problems can be solved without outside assistance, by using the online help or by reviewing the online or printed documentation supplied with your WorkPad. If you suspect a software problem, consult the documentation (including README files) for the operating system or application program.

If, after reviewing these sources, you cannot solve your problem, call your regional IBM HelpCenter.

Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information:

■The name and version of the operating system you are using

■The actual error message or state you are experiencing

■The steps you take to reproduce the problem

■The version of Palm Desktop software for IBM WorkPad software you are using and available memory on the device

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Frequently Asked Questions

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IBM WORKPADC3 manual Getting Help, Service, and Information, Hardware Warranty Summary, Before You Call for Service

Contents

Handbook for WorkPad c3 PC Companion Copyright Disclaimer and Limitation of Liability Contents Using Your Basic Applications Setting Preferences for Your Companion Communicating Using Your CompanionAdvanced HotSync Operations Appendix B Frequently Asked Questions Appendix a Maintaining Your Companion Warranty and Other Product Information Appendix D Non-ASCII Characters for Login ScriptsAppendix C Creating a Custom Expense Report Handbook for the WorkPad c3 PC Companion About This Book About This Book Chapter What is a WorkPad c3 companion?Getting to know your WorkPad c3 companion Minimum requirements Upgrade informationSystem requirements Optional equipment WorkPad c3 components Locating front panel controls Using the onscreen contrast control Using the backlight Side channels Reset buttonLocating back panel components IR port Chapter Recharging the battery Viewing data while in the cradle Palm Desktop software for IBM WorkPadWith Palm Desktop for IBM WorkPad, you can do the following Installing Palm Desktop for IBM WorkPad Using your companion with another PIM Tapping and typing Tap with the stylus to get things done Menu bar Elements of the companion interfaceIcons Abc Opening applications Using menus Graffiti menu commands Choosing a menu Three ways to enter data CommandDisplaying online tips Onscreen keyboard Graffiti writing Press the Memo Pad application button Tap New Using Palm Desktop for IBM WorkPad Importing data Customizing your companion Tap a month Tap the current date Using Graffiti writing to enter data Writing Graffiti characters Lift stylus here Start stroke at heavy dot Graffiti tips Graffiti alphabet Caps Shift Writing capital lettersWriting numbers Caps Lock Writing punctuation marks Graffiti numbersNumber Writing symbols and extended characters Additional Graffiti punctuation Accent strokes Writing accented charactersAdditional non-English characters Move cursor right Move cursor left Navigation strokesGraffiti ShortCuts Next Field Address Book only Entry ShortCut Using the onscreen keyboard Using your computer keyboard Importing data Chapter Entering Data in Your WorkPad c3 Companion Selecting applications Using the Applications LauncherSwitching between applications Categorizing applications Changing the Applications Launcher display Choosing preferences Installing and removing applications Installing add-on applications Chapter Installing games Removing applications Removing Palm Desktop for IBM WorkPad Security Assigning a passwordSecurity, you can do the following Changing or deleting a password Locking your companion Recovering from a forgotten password Using Your Basic Applications Date Book Overview of basic applicationsDate Book, you can do the following Address Book Address Book, you can do the following To Do List To Do List, you can do the following Memo Pad, you can do the following Memo PadCalculator Calculator, you can do the following Expense Expense, you can do the following Creating records Common tasksEditing records Entering text Edit menu Keyboard Deleting recordsOther ways to delete records Graffiti Help Purging records Exchanging and updating data HotSync operations Performing a HotSync operation for the first time Using Your Basic Applications Default categories Categorizing records Tap Edit Categories Tap New To rename a category Finding records Looking up Address Book records Using Find Using Phone Lookup Phone Lookup tips Looking up names to add to expense records Sorting lists of records Making records private Hiding private records Tap the Applications icon Tap Security Tap Hide Attaching notes Choosing fonts Application-specific tasks Scheduling an event Tap the time of an event To schedule an event for another day Tap a blank area on the screen to deselect the untimed event Setting an alarm for an event Rescheduling an event Scheduling repeating or continuous events Changing the Date Book view Tap the Week View button Spotting event conflicts Working in Month View Date Book menus, preferences, and display options Record menu Options menu Using Your Basic Applications Preferences Book Creating an Address Book entry Selecting types of phone numbers Next Field Changing Address Entry details Address Book menus Record menus Options menus Book Setting priority Checking off a To Do List item Changing To Do List item details Setting a due date To Do Show Options Show Priorities To Do List menusShow Due Dates Categories Reviewing memos Memo Pad menus Pad Recent Calculations About Calculator menusCalculator Tap the Applications icon Tap Expense Tap New Changing the date of an Expense item Entering receipt details Customizing the Currency pick list Defining a custom currency symbol Distance Show OptionsSort by Show currency Transferring your data to Microsoft Excel Creating or printing an expense report Using expense report templates Using Your Basic Applications Expense menus Record menu Options menu Communicating Using Your Companion Setting up Mail on the desktop Mail, you can do the following Files DefaultSynchronize Desktop Opening the Mail application on your companion Synchronizing Mail with your E-Mail applicationViewing e-mail items Creating e-mail items Displaying full header information To create an e-mail item Chapter Looking up an address Adding details to e-mail items Setting a priority Sending a blind carbon copy Adding a signature to your e-mail item Editing unsent e-mail Storing e-mail to be sent laterRequesting confirmations Draft e-mail Filing e-mail Deleting e-mail Removing e-mail from the Deleted folder Message List options Purging deleted e-mailFolders Sender Date columnSorting the Message List Subject All HotSync optionsSend Only Filter Creating special filtersUnread Messages Ignoring or receiving e-mailIgnore Containing Defining filter strings High-priority e-mail Truncating e-mail items Mail menus Message menus Beaming information Tips on beaming information Selecting HotSync setup options Advanced HotSync Operations Available only When PalmAlways available Desktop for IBM Serial Port Speed Customizing HotSync application settings Chapter Conducting a HotSync operation via modem Preparing your computer Preparing your companion Setup StringModem To prepare your companion for a modem HotSync operation Selecting the conduits for a modem HotSync operation Conducting a HotSync operation via a network Connecting to your company’s dial-in serverPerforming a HotSync operation via a modem To prepare your computer for a network HotSync operation Using File Link Creating a user profile To create a user profile To use a profile for the first-time HotSync operation Viewing preferences Preferences screens, you can do the following Buttons preferences Pen preferences Turn Off & Lock BacklightBeam Data Formats preferences Digitizer preferencesHotSync buttons preferences Country default Time, date, week start, and numbers formats Cradle settings Auto-off delayGeneral preferences System, alarm, and game sounds Beam Receive Modem preferences Selecting a service Network preferences and TCP/IP software Entering a user name Entering a password Adding telephone settings Entering a prefix Disabling Call Waiting Using a calling card Connecting to your service Creating additional service templates Adding detailed information to a service template Idle timeout Defining primary and secondary DNS IP address Send Creating a login scriptWait For Send CR Deleting a service template Service menu Options menu Network preferences menu commandsTCP/IP troubleshooting Displaying expanded Service Connection Progress messages Adding a DNS number Owner preferences ShortCuts preferences Creating a ShortCut Editing a ShortCut Deleting a ShortCut Setting Preferences for Your Companion Appendix a Caring for your companion Battery considerations Resetting your companion Performing a soft reset Performing a hard reset Appendix a Maintaining Your Companion Solution Software installation problemsProblem Appendix B Operating problems Problem Solution Tapping and writing problems Application problems HotSync problems Frequently Asked Questions Appendix B Frequently Asked Questions Beaming problems Recharging problems Password problems Hardware Warranty Summary Getting Help, Service, and InformationBefore You Call for Service Purchasing Additional Services Getting Customer Support and ServiceProduct Registration and Getting Help by Telephone Country Name United States Frequently Asked Questions Appendix C About mapping tables Customizing existing sample templates Determining the layout of the Expense Report Labels Sections Analyzing your custom Expense Report Programming the mapping table Table with four sections Creating a Custom Expense Report Page Trips Using applications other than Microsoft ExcelExpense file details Trip Use of char Appendix DCarriage return and line feed Literal characters Warranty Other Product Information Product warranties Extent of Warranty IBM U.K. Statement of WarrantyIBM Warranty For Machines Part 1 General Terms Items Not Covered by Warranty Warranty Service Production Status Limitation of Liability IBM U.K. Statement Of Warranty Part 2 Country-unique Terms Asia Pacific EUROPE, Middle EAST, Africa Emea Page North America Part 1 General Terms Items Not Covered by Warranty Production Status Asia Pacific EUROPE, Middle EAST, Africa Emea Page South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Limi Year 2000 Readiness and Instructions Federal Communications Commission FCC Statement Electronic Emissions NoticesTrademarks IBM WorkPad Canadian ICES-003 Statement Statement of Conformity UL/CSA Statement Page Index Index See also PIM Digitizer 14, 154 Index Index Index PIM See also Deleting Index Index